Front Office Manager

1 week ago

Melbourne, Australia MINOR Hotels Full time

We are looking for an experienced and enthusiastic Front Office Manager to lead the Front Office team at Oaks Melbourne on William Suites.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.

**Working in a beautiful location your duties will include the following**:

- Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
- Meeting guests and customers when they arrive and ensure they are settled in their rooms.
- Maintaining professional, open and honest communication to assist guests and make accurate bookings.
- Full time position, availability to work shifts between Monday to Sunday
- Immaculate personal presentation
- Professional interpersonal and communication skills
- Guide, mentor and support the team in providing outstanding guest welcoming and experiences.
- Ensuring that all daily tasks are completed accurately and in a timely manner
- Conducting guest arrivals and departures
- Completing daily administration duties.
- Resolve & respond to guest complaints in a timely and professional manner.
- Maintain accurate guest accounts and assist with daily reporting
- Effectively managing team roster to meet budgets.
- Supporting Hotel Manager with staffing requirements recruitment and retention

**Qualifications**:
**To be successful in this role you will require the following skills and experience**:

- Demonstrated experience in a front office management position in a hotel
- Experience in high level customer service and guest services
- Effective communication skills both written and verbal
- Exceptional customer service skills and an unwavering positive attitude
- Front office management or supervisory experience
- Understanding of Trust Accounting
- A passion for delivering exceptional, pro-active customer service.
- Excellent written and verbal communication skills.
- A welcoming personality and an unwavering positive attitude
- The ability to manage staff in a supervisory capacity

**Additional Information**:
**Join our positive and vibrant team and be rewarded with these amazing benefits**:

- 50% discounts on accommodation across all Minor Hotel brands in AUS and NZ
- Discount when you visit any of our restaurants, cafes, bars and wellness retreats
- Discounts on 530 Minor hotels and F&B outlets across the globe
- 50% off The Coffee Club VIP membership
- Furniture, Australia Zoo, Medibank insurance discounts
- Secondments and promotion opportunities across Minor Hotel globally
- Career progression & education assistance
- Additional paid leave including Birthday, Vaccine and Study leave
- Wellbeing programs (Uprise)
- Reward & Recognition programs
- Team member referral program
- Uniform provided

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

  • Front Office Manager

    2 weeks ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24035250 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Melbourne Hotel, 27 Little Collins Street, Melbourne, VICTORIA, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...

  • Front Office Manager

    15 hours ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 23206139 **Job Category** Rooms & Guest Services Operations **Location** AC Hotel Melbourne Southbank, 201 Normanby Road, Southbank, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Administering front office functions and...

  • Front Office Manager

    2 weeks ago

    Melbourne, Australia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than...

  • Front Office Manager

    1 week ago

    Melbourne, Australia Holiday Inn Full time

    Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions to our guests for every stay. Your leadership will focus on delivering a strong guest engagement score alongside departmental revenue goals using a combination of...

  • Assistant Manager

    1 week ago

    Melbourne, Australia Hyatt Centric Melbourne Full time

    Summary **About Hyatt Centric Melbourne**: Hyatt Centric Melbourne is positioned as a cosmopolitan hotel in a central city location, where stories of exploration and discovery are created in an ever-evolving digital world. The hotel is active in the local community, embracing and supporting local businesses and creating unique stories around the hotel's...

  • Front Office Manager

    1 week ago

    Melbourne, Australia Athenaeum Club Full time

    The Athenaeum Club, one of Melbourne's most prestigious establishments, seeks a proactive, organised, and professional individual to lead its Front Office and Housekeeping team on a full time basis. This is a rare opportunity to join a long established highly regarded city Club. You and your team are the first point of contact and will be responsible for...

  • Assistant Manager

    2 weeks ago

    Melbourne, Australia Park Hyatt Melbourne Full time

    Summary **About Park Hyatt Melbourne** Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches. **About the Role** As the Assistant...

  • Night Manager

    5 days ago

    Melbourne, Australia Park Hyatt Melbourne Full time

    Summary **About Park Hyatt Melbourne** Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches. **About the Role** As the Night...

  • Front Office Assistant Manager

    3 days ago

    Melbourne, Australia Pullman Melbourne City Centre Full time

    **About the role**: As Duty Manager, you will be responsible for the effective operation of the Front Office Department and team - It is your role to ensure that the Hotel service standards are maintained in these areas, profitability maximised and customers' needs met. Tasks will include but not be limited to: - Follow policies and procedures outlined in...

  • Front Office Overnight Manager

    15 hours ago

    West Melbourne, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**25139514 **Job Category**Rooms & Guest Services Operations **Location**Courtyard Melbourne Flagstaff Gardens, 50 Batman Street, Melbourne, Victoria, Australia, 3003 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office...