Front Office Manager

6 days ago

Melbourne, Australia MINOR Hotels Full time

We are looking for an experienced and enthusiastic Front Office Manager to lead the Front Office team at Oaks Melbourne on William Suites.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.

**Working in a beautiful location your duties will include the following**:

- Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
- Meeting guests and customers when they arrive and ensure they are settled in their rooms.
- Maintaining professional, open and honest communication to assist guests and make accurate bookings.
- Full time position, availability to work shifts between Monday to Sunday
- Immaculate personal presentation
- Professional interpersonal and communication skills
- Guide, mentor and support the team in providing outstanding guest welcoming and experiences.
- Ensuring that all daily tasks are completed accurately and in a timely manner
- Conducting guest arrivals and departures
- Completing daily administration duties.
- Resolve & respond to guest complaints in a timely and professional manner.
- Maintain accurate guest accounts and assist with daily reporting
- Effectively managing team roster to meet budgets.
- Supporting Hotel Manager with staffing requirements recruitment and retention

**Qualifications**:
**To be successful in this role you will require the following skills and experience**:

- Demonstrated experience in a front office management position in a hotel
- Experience in high level customer service and guest services
- Effective communication skills both written and verbal
- Exceptional customer service skills and an unwavering positive attitude
- Front office management or supervisory experience
- Understanding of Trust Accounting
- A passion for delivering exceptional, pro-active customer service.
- Excellent written and verbal communication skills.
- A welcoming personality and an unwavering positive attitude
- The ability to manage staff in a supervisory capacity

**Additional Information**:
**Join our positive and vibrant team and be rewarded with these amazing benefits**:

- 50% discounts on accommodation across all Minor Hotel brands in AUS and NZ
- Discount when you visit any of our restaurants, cafes, bars and wellness retreats
- Discounts on 530 Minor hotels and F&B outlets across the globe
- 50% off The Coffee Club VIP membership
- Furniture, Australia Zoo, Medibank insurance discounts
- Secondments and promotion opportunities across Minor Hotel globally
- Career progression & education assistance
- Additional paid leave including Birthday, Vaccine and Study leave
- Wellbeing programs (Uprise)
- Reward & Recognition programs
- Team member referral program
- Uniform provided

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

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