Current jobs related to Customer Service Representative - Goulburn - NSW Government -Service NSW

  • Customer Service Representative

    3 days ago

    Goulburn, Australia NSW Government -Service NSW Full time

    Customer Service Representative - Queanbeyan Service Centre **Title***: Customer Service Representative (Service Centres) **Salary**: Service NSW Grade 3/4 ($64,592 - $78,769 plus employer's contribution to superannuation and annual leave loading) **Location**: - Queanbeyan_ **Employment Status**: Part-time - ongoing opportunity Are you a resident of,...

  • Customer Service Representative

    6 days ago

    Goulburn, Australia NSW Government -Service NSW Full time

    **Job Title**: **C** **ustomer** **S** **ervice** **R** **epresentative** ***: - Driver Tester** **- Queanbeyan Service Centre** **Salary**:Service NSW Grade 5 ($84,734 - $89,050 plus employer's contribution to superannuation and annual leave loading) **Location**: Queanbeyan Service Centre **Employment Status**:Full-time - ongoing opportunity We are...

  • Customer Service Representative

    1 week ago

    Goulburn, Australia TAFE NSW Full time

    **TAFE NSW Life-Changing Careers** **Customer Service Representative** **Building a Talent Pool for temporary opportunities across multiple locations across the state** **Base Salary $66,212 - $73,085 p.a plus superannuation and annual leave loading.** At TAFE NSW, we are dedicated to life-changing impact. That’s why we offer world-class training and...

  • Customer Service Representatives

    2 weeks ago

    Goulburn, Australia TAFE NSW Full time

    TAFE NSW Life-Changing Careers **Customer Service Representatives** **Nowra, Cooma, Goulburn, Moruya, Deniliquin, Thurgoona, Ulladulla and Narrandera** **Total Remuneration up to $82,583 (Package includes base salary of $66,212 - $73,085 p.a plus employer’s contribution to superannuation and annual leave loading)** At TAFE NSW, we are dedicated to...

  • Customer Service Representative

    1 day ago

    Goulburn, Australia GPC Asia Pacific Full time

    **Driven by Passion for 100 Years** **Repco** is Australia's leader in Automotive Aftermarket Parts and is one of the most widely recognised brands in the Australian and New Zealand markets. Our brand stands for quality, expertise and knowledge. At Repco, our team members are valued and appreciated. Every day we deliver careers and experiences that are both...

  • 4875 - Customer Service Representative X 2

    5 days ago

    Goulburn, Australia Indigeco Pty Ltd Full time

    $32-38 per hour + super | 35 hours week per week - Rotating Roster 8:00am-6:00pm - ASAP Start | for 3-6 months contract with possible extensions **Customer Service Representative - skills required**: - Experience working in a contact Centre environment with high volume inbound calls - Intermediary computer skills to simultaneously navigate different...

  • Service Officer Banking Reconciliations

    6 days ago

    Goulburn, Australia NSW Department of Customer Service Full time

    **Clerk Grade: 3/4** **Salary Range**:**$84,659 - $92,701 plus superannuation and leave loading** **Employment Type: Full time, Ongoing (35 hours per week)** **Location: Goulburn with access to hybrid work arrangements** **Application Closing: Friday, 19th September 2025 [9:59am]** **About Us** Department of Customer Service (DCS) transforms the way NSW...

  • Customer Service Officer

    1 day ago

    Goulburn, Australia NSW Government -Service NSW Full time

    **Customer Service Officer** **Ongoing - with a talent pool to be created** **Full-time 35 hours per week** **Location - Goulburn Middle Office** **SNSW Grade 2/3** **About Service NSW** Service NSW is making it easier for people and businesses across NSW to access government services. Since launching in July 2013, we have successfully transformed and...

  • Service Officer Banking Reconciliations

    2 days ago

    Goulburn, New South Wales, Australia NSW Department of Customer Service Full time $84,659 - $92,301 per year

    **Clerk Grade: 3/4Salary Range:$84,659 - $92,701 plus superannuation and leave loadingEmployment Type: Full time, Ongoing (35 hours per week)Location: Goulburn with access to hybrid work arrangements**Application Closing: Friday, 19th September 2025 [9:59am]About UsDepartment of Customer Service (DCS) transforms the way NSW Government agencies interact with...

  • Sales Representative

    1 week ago

    Goulburn, Australia Goulburn Farm Machinery Full time

    ** PLEASE READ ** Goulburn Farm Machinery is a trusted name in agricultural machinery sales, parts, and service, proudly serving the farming and rural communities of the Goulburn and Southern Tablelands regions. To support our growing business, we are looking for a dynamic and motivated **Sales Representative** to join our team, based in either **Goulburn,...

Customer Service Representative

2 weeks ago

Goulburn, Australia NSW Government -Service NSW Full time

**Customer Service Representative -Southern Tablelands & Riverina**

**Title***: Customer Service Representative (Service Centres)

**Salary**: Service NSW Grade 3/4 ($64,592 - $78,769 plus employer's contribution to superannuation and annual leave loading)

**Location**:
**_ _**Southern Tablelands & Riverina, including Albury, Deniliquin, Finley, Goulburn, Narrandera, Queanbeyan, Wagga Wagga & Yass

**Employment Status**: Full-time and Part-time - ongoing and temporary opportunities

This recruitment will be used to fill current vacancies and to create a Talent Pool for opportunities that arise over the next 18 months at all Service Centre locations across NSW. See a full list of Service NSW Service Centre locations here: Find Locations. You will have the chance to provide your preferences for both options throughout the assessment process

**About the opportunity**:
If you are passionate about working in a customer centric team, delivering positive face to face customer service experiences and enjoy working in a fast-paced environment, this could be the right role for you. You will interact with customers completing timely, efficient, transactions and provide information and guidance on accessing a range of services. You will also be comfortable working to KPI’s achieving individual and team goals.

**Key accountabilities**:

- Create a positive relationship in all customer interactions across a range of interaction channels, maintaining a professionally courteous and friendly manner in line with Service Level Agreements to ensure customer satisfaction as a priority
- Provide accurate, effective and high-quality customer service consistent with the Agency’s vision, mission, values, practices and procedures to ensure optimal service delivery and a positive customer experience
- Research, analyse and resolve enquiries from a variety of channels including electronic/digital, phone and/or face to face to resolve enquiries in a timely manner or transfer to an appropriate channel/s for effective resolution
- Acknowledge, accurately record and resolve customer complaints and escalate unresolved and complex issues through appropriate channels to ensure timely and effective outcomes for customers
- Provide advice & assistance to build customer capability regarding products and services
- Perform administrative activities, including the creation and update of records, in line with privacy requirements and legislative obligations to ensure the integrity of information and to support effective service delivery
- Contribute to improvement initiatives by identifying opportunities and proposing new ideas to improve the efficiency of work processes and support a continuous improvement service delivery environment

**Hours of work**

Service Centre operating hours vary between locations. You can check the opening hours for each Service Centre here.

The Service NSW Award hours are 6:30am - 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours.

Flexibility is required to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays.

Full time: 70 hours per fortnight & part time: 40 hours per fortnight.

**Salary**

Service NSW Grade 3/4 - base salary for this role ranges between $64,592 - $78,769 (pro-rata) plus employer's contribution to superannuation.

**How to Apply**

**About Service NSW**

Service NSW is making it easier for people and businesses across NSW to access government services. Since launching in July 2013, we have successfully transformed and streamlined NSW Government service delivery with cutting edge digital solutions and an award-winning culture of passion and teamwork.

**Further Information**

**Closing Date: Wednesday 1**st** March at 9:59am**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.