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Customer Service Operator for a Busy Call Centre

2 weeks ago

Chullora, Australia ALLIED EXPRESS Full time

**STARTING POSITION IS CHULLORA, BUT WE ARE RELOCATING SOON TO A NEW PREMISES LOCATED AT BANKSTOWN AIRPORT/MILPERRA CLOSE TO CHIPPING NORTON/LIVERPOOL**

**About the role**:
We are looking for a Customer Service Representative who is hard-working, enthusiastic, with the right attitude and skilled in resolutions to join our Inbound Customer Service Team. The National Overnight Express role for 1st Call resolution starting time 8:30am finish 5:00pm. A Salary package with bonuses of $75K per annum.
Also on offer is a local courier and taxi truck customer service role with a salary package with bonuses $55-$65K depending on experience, age - who can springboard into other roles as your career grows.
The role would suit graduation from McDonald’s,Hungry Jack’s, KFC to your new career path.

**Who are WE?**
Allied Express is the largest privately-owned same-day express distribution freight transport business in Australia. Uniquely positioned to provide same-day express distribution, overnight express and road express services from a single operating platform. Allied Express has become a solution-driven business that prides itself on innovative ways to provide service to its many customers.

**You could become**:

- Customer Service - Same Day Distribution
- Customer Service First Call Resolution
- Freight Investigator - National Road/Air Distribution
- Assistant Call Centre Manager - 2IC
- Call Centre Manager
- Account Management
- Management
- National Management

**THE IDEAL APPLICANT WILL**:

- Be focused, honest, reliable and dedicated
- Be able to work in a fast-paced environment
- Be able to take inbound customer calls and provide accurate, satisfactory answers to their queries and concerns working off your phone and your computer.
- Have a strong work ethic
- Have a desire to join a growing and successful team
- Be self-motivated
- If you want to grow in the business it helps to be ambitious

**Our Benefits**:

- Free onsite park
- Exceptional office team environment
- A great supportive management
- Opportunity for career progression
- Monthly staff lunches and office events

**_Don’t just have a job, have a career at Allied Express_**

**_Check us out just look for Allied Express drivers on the road or delivering to you._**

*Please note this is a full-time, office-based role.

**Salary**: $55,000.00 - $75,000.00 per year

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus

Application Question(s):

- Are you fully vaccinated?

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)