Application Support Specialist

3 days ago


Brisbane, Australia Micromine Full time

Join one of the world’s premier mining technology companies
- An established business, operating for 36 years, with 22 offices globally
- An enjoyable team culture, work from home (WFH) options, and great benefits

**About Us**

Founded 36 years ago, Micromine is a leading provider of next-generation technology for the mineral resources industry. With 22 offices globally, we are one of the world's premier mining software companies, with our products used in more than 90 countries.

**What We Offer**

An established multinational business, that is growing fast, with great benefits:

- A generous salary with opportunities for professional development.
- Work from home (WFH) options to balance work and home life.
- Free gym membership.
- Discounted private health insurance.
- An opportunity to work within the mining technology sector.
- An enjoyable team culture.

**About The Opportunity**

We are seeking an Application Support Specialist to join our team at Micromine, located at our Fortitude Valley office in Brisbane. In this position you will have a pivotal role in providing exceptional support to our valued customers, ensuring their satisfaction with our industry-leading data management solution Geobank.

Reporting directly to the Technical Support Team Lead (Data Systems), your key responsibilities will include:

- Collaborate closely with our Micromine Geobank customers.
- Advocate for customers by effectively communicating and resolving enhancement requests, bugs, and development issues.
- Actively contribute to the product development cycle by providing valuable insights and feedback.

**About You**
- Tertiary qualification in IT, engineering, or a related technical discipline.
- Proficiency in Microsoft SQL Server, including configuration and usage.
- Previous exposure to the Mining industry (preferred but not essential).

**Next Steps**

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