Applications Support Specialist

1 week ago

Brisbane, Australia PRA Full time

**$65,000 - $75,000 + Super**:

- **Work from home options**:

- **Chance to work for a company making a genuine difference**

**About the company**:
Our client are a non-for-profit who are changing the world. Using their global reach, their aim is to improve the lives and economic wellbeing of people across the globe. Whether it is welfare, agriculture or weather disasters, our client are there to address the worlds most pressing issues and are driven to work with vulnerable populations to make a genuine impact in their lives.

**About the role**:
Our client have just implemented a global HCM system and the Applications support specialist will be responsible for providing level 1 and level 2 support using a ticketing system for their business.You will be actioning support requests, responding to enquiries and working closely with other teams to resolve queries.

**Responsibilities**:

- Providing Level 1 & Level 2 support using their ticketing system
- Escalating enquiries as required
- Deliver helpdesk support in accordance with service level agreements
- Support and participate in data maintenance activities

**About You**:

- Experience providing level 1 & level 2 support
- Using a ticketing system, preferably Servicenow but any would be great
- You enjoy problem solving and providing suitable solutions
- You enjoy providing excellent customer service

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