Customer Service Manager

1 week ago

Melbourne, Australia Sharp & Carter Full time

CBD location - close to train / tram routes & great coffee shops
- Newly created role - growing business
- GREAT office culture - lots of laughs, banter as well as hard work

**About the role**

Our client is currently experiencing exciting growth, mainly due to the hard work of the Customer Experience team, who consistently go above and beyond for their customers to resolve any questions, issues or concerns They are the face and voice of the business and critical to how our client has dramatically increased their profits. This is a newly created Management position where you will report to the Director of Customer Experience and lead a large team of Customer Service Consultants to deliver strategy outcomes. This position requires someone with management experience. If you are looking for a STEP UP, love working and leading teams in Customer Service and want to be a part of a fast growing Australian business, then this could be the role you have been looking for

**Responsibilities**

Reporting in to the Director of Customer Experience, you will manage and lead a dynamic and fast-paced team. Your responsibilities will include but not be limited to;
- Manage all aspects of the Customer Service call centre team
- Manage and oversee daily operation, workflow, resources, output and administration to be in line with business goals and daily targets
- Coordinate and lead team meetings, and liaise with team leaders
- Implement projects, improve processes, and drive positive change and best-practice in an agile environment
- Train and develop Customer Service consultants and implement development plans and career progression plans
- Coordinating orders, deliveries and logistics
- Manage all key metrics and reporting for the Customer Service team to ensure optimal performance

**Skills / Experience**

Our client is seeking a vibrant and passionate Customer Service Manager who will bring a motivated and agile attitude to this role, and drive continuous improvement and excellence in customer experience. You will be skilled in the following areas;
- Managing and leading a large and dynamic customer service team to achieve excellence in all areas, with at least 3 years of experience in a customer service management role
- Skilled in driving improvement and working across a multitude of projects
- Proficient in Microsoft Office and Zendesk (or similar software programs)
- Demonstrated understanding of customer service/call center metrics and reporting
- Excellent communication and stakeholder management skills, with the ability to work in a collaborative team
- High level of attention to detail and the ability to follow through with all work, and go above and beyond
- Ability to create, plan, monitor and execute action plans

**About the client**

A leading Australian Retailer, our client runs a highly successful E-commerce business as well as operating over 300 stores nationally. This business has gone through a phenomenal growth phase over the past 18 months which has allowed the business to continue to hire outstanding talent through this period.

  • Customer Service Agent

    2 weeks ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationClayton, VICJob Description SummaryTo contribute to the efficiency, profitability, and growth of Service Stream by performing a variety of customer facing and administrative functions to support existing Victorian metropolitan water meter exchange contacts, whilst adhering to relevant statutory legislation and Service Streams Policies and...

  • Customer Service Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Csc (Corporation Service Company) Full time

    As a Customer Service Specialist you will be responsible for working with taking and fulfilling orders, as well as managing a portfolio of domain names. Additionally, you will be working with various Product Managers with different duties. This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global...

  • Payroll And Customer Service Administrator

    2 weeks ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationVIC - Melbourne - 655 Collins St- Job Description SummaryPlatform to excel your career in Payroll in an ASX-listed company.- About the RoleWe are looking for Payroll and Customer Service Administrator to join our Transaction Services team of Service Stream. You will be a key team member support the running and delivery of the payment of...

  • Service Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationClayton, VICJob Description SummaryExciting opportunity for a Service Delivery Manager to join Service Stream's Utilities division, managing a major metering contractAbout the RoleNature of position: Permanent, Full TimeLocation: ClaytonReporting Line: Operations ManagerKey Responsibilities- Ensure all contractual KPI's are met and if...

  • Customer Service Team Member

    2 weeks ago

    Melbourne, Victoria, Australia Apco Service Stations Full time

    Everyone loves to support a local business and APCO is exactly that. Established in the late 1970's in Victoria, APCO is an Australian owned, independent petrol and convenience retailer with strong core family values and exceptional customer service at the heart of what we do. with 25 sites across Victoria and NSW, APCO is leading the way in convenience...

  • Customer Service Manager

    1 week ago

    Melbourne, Australia Pettit Pharma & Device Search Full time

    Manage a small customer service team in Melbourne - Medical device company near the CBD - Friendly, collaborative team and top boss THE COMPANY YOU WOULD BE JOINING - An independent, Australian owned company specialising in the supply of medical device products to the ANZ healthcare markets. - Established in the 1990’s, this organisation promotes and...

  • Customer Service Manager

    4 days ago

    Melbourne, Australia Sri Lankan Aviation Group Pty Ltd Full time

    **SRI LANKAN AVIATION GROUP PTY LTD** **Customer Service Manager** Melbourne VIC **Job Summary** Sri Lankan Aviation Group Pty Ltd (SLAG) is a dedicated General Sales Agency (Passenger) of Sri Lankan Airlines in Australia and New Zealand. Since incorporation in 2012, SLAG, representing Sri Lankan Airlines, has distributed all Sri Lankan Airlines travel...

  • Business Growth Director

    2 weeks ago

    Melbourne, Victoria, Australia beBeeGeneral Manager Full time $150,000 - $180,000

    We are seeking a visionary leader to drive business growth and lead our organisation in the thriving automotive industry.As a key strategic position, you will be responsible for developing and executing comprehensive business plans, leading a diverse team, and implementing effective operational strategies to optimise performance and achieve maximum...

  • Customer Service Manager

    2 days ago

    Melbourne, Australia Global Citizen Co Pty Ltd Full time

    **About Global Citizen Co** Global Citizen Co is a trusted companion on the journey to making Australia a new home for investors and families. With a wealth of experience and in-depth knowledge of the Australian landscape, we provide comprehensive solutions to help investors and families seamlessly transition and thrive in their new environment. At Global...

  • Customer Service Manager

    2 days ago

    Melbourne, Australia Decathlon Full time

    **DECATHLON AUSTRALIA IS LOOKING FOR YOU** **CUSTOMER SERVICE MANAGER** The Customer Service Manager oversees the customer service function for their specific perimeter (Victoria). They are responsible for ensuring we manage and meet the customer service demand by resource planning, improve overall customer satisfaction, be a true Decathlon ambassador and...