Customer Service Consultant

CBD Location - close to transport and shops

Help make dreams come true

Join our Passionate Customer Service Team Both permanent and casual roles available.

Contribute to Making Dreams Come True in a Dynamic International Company
- Competitive pay
- Flexible hours

Are you ready to launch your career in the fast-paced world of financial services?

Are you a customer service superstar? Maybe you work in Hospitality or Retail and are looking to make a change to an office environment?

We're seeking talented individuals like you to join our Contact Centre at First Mortgage Services. In this role, you'll provide exceptional customer service by assisting clients with their mortgage file status, home loan settlements, and discharges. Make a difference in people's lives as they move into their dream homes.

**Role Highlights**:
Career Launchpad - kickstart your journey in the financial services industry with comprehensive training and development opportunities

Customer First - delight our customers by providing excellent assistances with their mortgage file status, home loan settlements and discharges.

Make a Difference - make a difference in people’s lives as they move into their dream homes

Team Collaboration - work alongside a supportive team.

Learning Opportunities - gain valuable knowledge about financial products, services and industry regulations.

**Why join us?**

Embark on a journey that promises personal and professional growth. We believe in nurturing talent and providing a platform for you to join. With a focus on customer service, innovation and collaboration, you’ll be part of a team that values your input and celebrates your achievements

It’s a brilliant opportunity to learn new skills and start (or continue) your career in finance. With pathways to Operations, Innovations, Technology and more

**What We Offer**:

- Fun, energetic, and dynamic work environment
- Monday to Friday schedule (weekends off)
- CBD location near shops and transport
- Flexible shifts between 8:00 am and 7:30 pm
- Great team culture, celebrating milestones and achievements
- Recognition and reward program
- Staff benefits, including discounted health insurance and annual flu vaccinations
- Professional development opportunities with paid study leave

**About You**:

- Previous customer service experience OR a passion for putting customers first
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Passion
- Eagerness to learn and adapt in a dynamic environment
- Positive attitude and proactive work approach
- Exceptional attention to detail

**About us**
- With offices across Australia & New Zealand, First Mortgage Services Pty Limited and First American Title Insurance form part of the First American Financial Corporation. We offer property risk insurance and premier mortgage processing services to our clients. The First American Financial Corporation is a FORTUNE 500® company that traces its history to 1889._
- _Hybrid working arrangement_
- _Rewards and recognition platform_
- _Professional development opportunities and employee assistance program_
- _Health insurance perks (such as Annual Flu Vaccination program & discounted health insurance) and Novated Leasing options _
- _Social Committee (social events and team building activities)_

**Our Vision**

To consistently provide the best customer experience through and engaged workforce committed to innovation, collaboration, and enduring relationships.

FMS is an equal opportunity employer, we are committed to being an inclusive and diverse workplace and community. We embrace individuals from various backgrounds and we prioritise creating a safe workplace culture. We do not discriminate based on legally protected attributes such as ethnicity, gender, sexuality, abilities or other.

**Acknowledgement of Country**

We acknowledge the Traditional Custodians of the land on which FMS operates throughout Australia and we pay our respects to Elders past, present and emerging. We celebrate the diversity of Aboriginal and Torres Strait Islander people and their ongoing cultures and connections to lands, waters and community.

**Job Types**: Full-time, Permanent, Casual

Pay: $64,606.33 per year

Work Location: Hybrid remote in Adelaide, SA 5000

Application Deadline: 06/10/2024