Conference and Events Operations Manager

7 days ago

Brisbane, Australia SOFITEL Full time

**Company Description**
Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full.

Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated_ _luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.

The Conference and Events Operations Manager is responsible for the seamless execution of a multitude of events including functions, dinners, expos and conferences. Success in this role is the ability to manage a team of food and beverage attendants to execute phenomenal service in Brisbane’s largest hotel conferencing operation, working collaboratively with other hotel departments including the Sales and Kitchen teams.

**What you will be doing**:

- Lead, mentor and train a team of food and beverage ambassadors
- Ensure client expectations are met, delivering a service that exudes luxury and aligns with Sofitel brand standards
- Collaborate with other hotel departments to strategise on new product and service offerings
- Promote a strong Heartist culture and a team that is focused on providing unforgettable experiences to our guests

**Qualifications** You'll excel in this role if you have**:

- A luxury service focus is essential
- A degree in hospitality management, event management, or a related field is preferred
- Minimum 5 years of experience in conference and events management preferably in a luxury hotel or similar environment
- Proven track record of leading and motivating a team to deliver exceptional results
- Experience managing budgets, forecasting, and achieving financial targets
- Excellent verbal and written communication skills, with the ability to effectively liaise with clients, team members, and vendors
- Strong networking skills with proven ability to build and maintain stakeholder relationships
- Experience in building a strong team culture
- A record of high performance and achievement.

**Additional Information**
Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

**Thrive in our Sofitel Brisbane Central community, with**:

- Discounts for ambassadors, families and friends at Accor Hotels worldwide
- Complimentary hotel stay package to celebrate your work anniversary
- Secure parking in the centre of Brisbane for only $10 per day
- Direct access to Central train station
- Complimentary food in the ambassador dining room
- Laundered uniforms.

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