General Practice Receptionist

2 weeks ago

Gawler, Australia Adelaide Road Clinic Full time

**General Practice Receptionist**

**About Us**

We are a general practice committed to providing high-quality care and service to our community. We foster a safe, secure, and supportive environment for our staff and patients, where teamwork and mutual respect are valued.

**The Role**

We are seeking a motivated and patient-focused receptionist to join our team As the first point of contact for our patients, you will play a vital role in ensuring a smooth and efficient operation. You'll provide exceptional customer service, manage appointments, and offer administrative support to our healthcare team.

**Responsibilities**
- **Deliver exceptional customer service**: warmly greet patients and callers, answer phones promptly, and address inquiries efficiently.
- **Appointment scheduling**: manage appointments according to set procedures, minimise wait times, and inform patients of potential delays.
- **Administrative Support**: assist healthcare professionals with various tasks, manage patient flow in the waiting room, and ensure a clean and organised reception area.
- **Financial tasks**: process payments, handle patient invoices/receipts, manage daily banking procedures, and address account-related questions.
- **Medical records management**: ensure patient records are up-to-date, stored securely, and maintain accurate patient information displays.
- **Communication**: effectively communicate with patients, doctors, nurses, and other staff.
- **Additional duties**: perform other tasks as assigned by the Practice Manager, such as batching Medicare claims, scanning documents, and preparing outgoing mail.

**Key Qualifications**
- High school diploma or equivalent.
- Minimum 1 year of experience in a medical office setting (preferred).
- Excellent communication and interpersonal skills.
- Strong organisational and time management skills.
- Proficient in computer skills, including Microsoft Office Suite (a plus).
- Ability to prioritise tasks, work effectively in a fast-paced environment, and demonstrate a positive attitude.
- Discretion and respect for patient privacy.
- Commitment to ongoing professional development.
- Adherence to all relevant practice policies and procedures.
- Knowledge of occupational health, safety, and infection control principles.

**We Offer**
- Opportunity to work in a supportive and team-oriented environment.
- Rewarding career in healthcare, making a difference in the lives of our patients.

**If you're a detail-oriented individual with a passion for helping others, we encourage you to apply**

**Job Types**: Full-time, Part-time, Permanent

Pay: $23.00 - $29.00 per hour

Schedule:

- Monday to Friday

Work Location: In person

Application Deadline: 23/05/2025

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