Team Leader

Division: Courts Tribunals and Service Delivery
- Location: Parramatta, NSW, AU, 2150
- Req ID: 77049
- **Parramatta**:

- **Ongoing - Full-Time (35 HPW)**:

- **Clerk Grade 5/6, base salary ($99,938 - $110,271) plus employer’s contribution to superannuation and annual leave loading**

**Your role**

The role leads the Enforcement Operations Centre (EOC), a key component of Civil Enforcement Command (CEC ), by supervising statewide administrative functions, including service and execution tasks, sale of land coordination, and contact centre operations while resolving escalated client issues, managing high-level accounts administration and financial transactions, and fostering an ethical, high-performance environment to achieve quality service delivery and organisational goals.

As a sworn Senior Sergeant, you will support field enforcement operations.

**What you’ll do**
- Lead, develop and coach CEC and EOC teams to deliver high quality client services, aligned with business plans and Public Sector Management guidelines and departmental instructions..
- Allocate resources effectively, monitor KPIs, and ensure work is completed to a high standard within required timeframes.
- Lead change management initiatives, implement new policies and procedures, and develop strategies to enhance efficiency and service delivery.
- Work with senior leaders and other business units to promote a client-first culture and provide operational advice and reporting.
- Develop and deliver training to ensure staff meet legislative and procedural standards, including compliance with the Sheriff’s Award.
- Maintain accurate records, oversee financial and administrative processes, and promote a safe, ethical, and inclusive workplace culture.

**What we’re looking for**
- Good understanding of legal principles and processes and the NSW court system.
- Coordinate diverse enforcement and administrative functions while adapting to evolving policies and procedures.
- Lead staff through change and fostering a client-first, values-driven workplace.
- Ensure consistent delivery of high-quality services under performance and resource pressures.
- Develop staff skills and ensure compliance with training and legislative requirements.

Download the role description for Senior Sergeant - Team Leader Enforcement Operations Centre.

Download the role description for Team Leader - Enforcement Operations Centre

**Essential requirements if a sworn Sheriff’s Officer**
- Successful completion of the Sheriff’s Officer Recruit Training Program.
- Certificate III in Government to be completed within 12 months of commencement.
- Willingness to obtain and complete a Certificate IV of Leadership and Management or equivalent qualification upon commencement.
- Successful completion of tactical re-certification, and other prescribed training programs mandated in line with Clause 9 of the Crown Employees (Sheriff’s Officer) Award 2024 as required.
- Current NSW Driver’s Licence, with a Provisional P2 Licence as a minimum upon entry to service.
- Current First Aid Certificate.
- Meet the required health, physical and psychological requirements in accordance with agency standards.

The role is a sworn Sheriff’s Officer for the purposes of the _Sheriff Act 2005_. The role is also classified as a senior non-commissioned officer under _s14 of the Sheriff Act 2005_.

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
**Targeted Question 1**

"Can you tell us about a time when you were responsible for managing financial processes or budget management while also leading or coordinating a team? What steps did you take to ensure accuracy and compliance, and how did you support your team in meeting deadlines and expectations?"

**Targeted Question 2**

"Describe a time when you had to address underperformance within a team or with a colleague. What was the situation, how did you approach the issue, and what was the outcome?"

**Applications close**Sunday, 14 September 2025 (11:59pm AEST).

**Got a question?**

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