Credit Officer

2 weeks ago

Dandenong, Australia Pro-Pac Group Full time

Company Description
- Great opportunity to join a growing company
- ASX listed organisation
- Join an established team
- Hybrid model (can work from home and Dandenong South or Reservoir office)

**Company Overview**

An opportunity exists to join one of Australia's fastest growing general packaging supply companies. PPG is a national company with a reputation for delivering excellent service, support and knowledge within the industry. We pride ourselves on our work environment and down to earth team and management.

**Job Description**:
We are seeking a motivated, proactive individual with collection experience to join our Finance team.

Reporting to the Credit Manager your role will involve liaising with clients (front office and offshore) on a daily basis, to ensure efficient and effective collection and recovery of money owed to the organisation.

In this role, you will be required to:

- Collect debtors for a portfolio of brands and clients
- Escalate disputes to the relevant team
- Liaise with clients and sales to resolve disputes.
- Escalate overdue debtors to relevant stakeholders when required.
- Manage the Days Sales Outstanding figure.
- Prepare journal entries
- Assist with month-end.
- Prepare debtor reporting including monthly Aged Debtor Reports.
- Highlight problem customers to senior management.
- Assess company risk.
- Refer debts to third-party collection agencies when necessary.

**Qualifications**:
To be successful in this position, you will have:

- Minimum five years of collection experience.
- An understanding of end-to-end Debt Collection.
- A deep understanding of the D365 system.
- Excellent verbal and written communication skills.
- Strong and demonstrated collection experience.
- Experience managing a high volume of telephone calls.
- Ability to communicate with evidence of effective issue management and query resolution.
- Ability to influence outcomes without any direct line authority.
- An ability to proactively identify and solve problems/ issues.
- A drive for continuous improvement of processes and operational excellence.
- Excellent organisational and time management skills with the ability to prioritise and multitask.
- High level of accuracy and attention to detail.
- A tenacity and ability to have difficult conversations.
- Experience Using ERP (Pronto/SAP/AX) (is desirable).

Additional Information
- Pro-Pac Packaging is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law._

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