Assistant Manager

3 days ago

West End, Australia Hospirience Full time

Hospirience: A premier property management company specialising in short-term rental accommodations. We pride ourselves on delivering exceptional guest experiences across our portfolio of Airbnb properties. In partnership with So Shiny Cleaning Company, we ensure our properties meet the highest standards of cleanliness and hospitality, creating memorable stays for every guest.

We are seeking a dedicated and detail-oriented Property Manager & Guest Experience Coordinator to oversee the day-to-day operations of multiple Airbnb accommodations. This role involves managing all aspects of property maintenance, guest satisfaction, and coordinating with So Shiny Cleaning Company to ensure every guest enjoys a flawless and comfortable stay.

**Key Responsibilities**:

- **Guest Experience Management**:

- Act as the primary point of contact for guests, addressing inquiries, special requests, and resolving issues promptly.
- Ensure seamless communication before, during, and after stays.
- Handle check-ins, check-outs, and review feedback to improve guest satisfaction.
- **Property Management**:

- Oversee the upkeep of multiple Airbnb accommodations, ensuring they are well-maintained and guest-ready.
- Conduct regular property inspections to identify and address maintenance or supply needs.
- Manage inventory, restocking essential items as required.
- **Coordination with So Shiny Cleaning Company**:

- Schedule and supervise cleaning services to guarantee impeccable standards.
- Provide feedback to the cleaning team to maintain excellence.
- Coordinate deep cleaning and seasonal refreshes for properties.
- **Operational Excellence**:

- Implement and maintain operational systems to streamline booking, communication, and guest management processes.
- Handle emergency situations, such as repairs or guest complaints, efficiently and professionally.
- **Reporting & Improvement**:

- Track guest feedback and provide actionable insights to enhance property performance.
- Prepare reports on property performance, occupancy rates, and revenue.

**Qualifications**:

- Previous experience in hospitality, property management, or Airbnb operations is highly preferred.
- Strong organizational and multitasking skills, with the ability to manage multiple properties simultaneously.
- Exceptional communication and customer service skills.
- Ability to coordinate with third-party vendors and cleaning teams effectively.
- Problem-solving skills and a proactive attitude toward guest and property challenges.
- Availability to handle occasional after-hours guest inquiries or emergencies.

**What We Offer**:

- Opportunities for professional growth within a fast-paced, dynamic environment.
- Property Management Licence Course
- A chance to be part of a company that values excellence and guest satisfaction.
- Flexible working arrangements, including remote coordination as needed.

**How to Apply**:
Pay: $48,552.43 - $70,450.89 per year

**Benefits**:

- Gym membership

Schedule:

- Day shift
- Monday to Friday
- On call
- Weekend availability

Application Question(s):

- Do you have a driver licence and a car?

Work Authorisation:

- Australia (preferred)

Work Location: In person

Application Deadline: 15/01/2025
Expected Start Date: 13/01/2025

  • Personal Assistant

    1 week ago

    West End, Australia Joyce Mayne Full time

    Full time position - Paths for career progression with a trusted national brand Discover a great place to work at Harvey Norman with over 180 stores nationwide. We are an Australian retail icon with a strong market reputation and performance in the retail categories of furniture and bedding, electrical goods, small appliances, technology and entertainment....

  • Administration Assistant

    1 day ago

    West End, Australia Colliers International Full time

    Company Description At Colliers, we are enterprising. What sets us apart is not what we do, but how we do it. Our people are passionate, take personal responsibility and always do what’s right for our clients, people and communities. We accelerate their success by empowering them to think and act differently to drive exceptional results. With circa 9,000...

  • Receptionist / Accounts Assistant

    18 hours ago

    West End, Queensland, Australia Urban Strategies Full time $40,000 - $70,000 per year

    We are an established professional practice based in West End looking for a receptionist and accounts assistant to join our team. This person should be enthusiastic and proactive, with a positive attitude and the ability to multi-task.Key responsibilities include:Assisting the firm's external bookkeeper and accounts in undertaking the financial processes of...

  • Assistant Floor Attendant

    7 days ago

    West End, Queensland, Australia PLUS EIGHT ONE PTY LTD Full time $40,000 - $60,000 per year

    About +81+81 is a modern kappo-style Japanese restaurant located in Brisbane. More than a dining venue, +81 is a sanctuary for the senses — an experience of precision, intimacy, and intentionality. Blending Japanese tradition and modern innovation, the space invites guests to slow down, disconnect, and savour craft in all its forms: cuisine, beverage,...

  • Shop Assistant

    18 hours ago

    West End, Queensland, Australia UnitingCare Health Full time

    Retail Assistant | LifelineEmployment Term: CasualLocation: West EndRemuneration: $33.18 p/hr + Super + NFP Salary Packaging (save tax and increase your take home pay) + commission program for high performersMake a meaningful difference with LifelineLifeline Queensland is part of a national network bringing hope to Australians doing it tough. Around 750...

  • Casual Dental Assistant/Receptionist

    2 weeks ago

    West End, Australia West End Dental Full time $72,800 per year

    Join Our Team at West End DentalWest End Dental, a small but unique boutique clinic, is seeking a casual part-time Receptionist/Dental Assistant to join our vibrant teamWhat We're Looking For:Assistant/ Reception role available for the following dates:17th October 2025 to 16th November 20255th January 2026 to 20th January 202610th February 2026 to 27th...

  • Operations Manager

    4 days ago

    West End, Queensland, Australia Tech Engine Australia Full time $90,000 - $120,000 per year

    About Tech EngineTech Engine Australia is a Brisbane, Sydney, and Melbourne–based IT Support and IT Services company helping organisations modernise and thrive. We deliver managed IT services, cybersecurity, cloud computing, and digital transformation solutions — and we guarantee our clients will wish they'd started working with us sooner.We're ISO...

  • Practice Manager

    7 days ago

    West End, Australia Toowong GP Super Clinic Full time

    Montague Road Medical Centre is an inner-city busy practice and aims to make a real difference in the lives of the patients we treat and are passionate about supporting our quickly growing patient base. We treat a wide range of patients from nearby suburbs and do bulk billing for majority of our patients. The role and function of the Practice Manager is to...

  • Practice Manager

    1 day ago

    West End, Australia Montague Road 7 Day Medical Centre Full time

    Montague Road Medical Centre is an inner-city busy practice and aims to make a real difference in the lives of the patients we treat and are passionate about supporting our quickly growing patient base. We treat a wide range of patients from nearby suburbs and do bulk billing for majority of our patients. The role and function of the Practice Manager is to...

  • Retail Operations Manager

    1 day ago

    West End, Australia LLS Australia Full time

    **The Role**: Are you an experienced Retail Manager with a focus on sales? We are looking for Operations Managers interested in creating an excellent consumer experience for our store in Townsville! Assisting our Store Managers in creating welcoming and effective store culture, your knowledge will be crucial in delivering fantastic service to our...