Assistant Manager

2 weeks ago

West End, Australia Hospirience Full time

Hospirience: A premier property management company specialising in short-term rental accommodations. We pride ourselves on delivering exceptional guest experiences across our portfolio of Airbnb properties. In partnership with So Shiny Cleaning Company, we ensure our properties meet the highest standards of cleanliness and hospitality, creating memorable stays for every guest.

We are seeking a dedicated and detail-oriented Property Manager & Guest Experience Coordinator to oversee the day-to-day operations of multiple Airbnb accommodations. This role involves managing all aspects of property maintenance, guest satisfaction, and coordinating with So Shiny Cleaning Company to ensure every guest enjoys a flawless and comfortable stay.

**Key Responsibilities**:

- **Guest Experience Management**:

- Act as the primary point of contact for guests, addressing inquiries, special requests, and resolving issues promptly.
- Ensure seamless communication before, during, and after stays.
- Handle check-ins, check-outs, and review feedback to improve guest satisfaction.
- **Property Management**:

- Oversee the upkeep of multiple Airbnb accommodations, ensuring they are well-maintained and guest-ready.
- Conduct regular property inspections to identify and address maintenance or supply needs.
- Manage inventory, restocking essential items as required.
- **Coordination with So Shiny Cleaning Company**:

- Schedule and supervise cleaning services to guarantee impeccable standards.
- Provide feedback to the cleaning team to maintain excellence.
- Coordinate deep cleaning and seasonal refreshes for properties.
- **Operational Excellence**:

- Implement and maintain operational systems to streamline booking, communication, and guest management processes.
- Handle emergency situations, such as repairs or guest complaints, efficiently and professionally.
- **Reporting & Improvement**:

- Track guest feedback and provide actionable insights to enhance property performance.
- Prepare reports on property performance, occupancy rates, and revenue.

**Qualifications**:

- Previous experience in hospitality, property management, or Airbnb operations is highly preferred.
- Strong organizational and multitasking skills, with the ability to manage multiple properties simultaneously.
- Exceptional communication and customer service skills.
- Ability to coordinate with third-party vendors and cleaning teams effectively.
- Problem-solving skills and a proactive attitude toward guest and property challenges.
- Availability to handle occasional after-hours guest inquiries or emergencies.

**What We Offer**:

- Opportunities for professional growth within a fast-paced, dynamic environment.
- Property Management Licence Course
- A chance to be part of a company that values excellence and guest satisfaction.
- Flexible working arrangements, including remote coordination as needed.

**How to Apply**:
Pay: $48,552.43 - $70,450.89 per year

**Benefits**:

- Gym membership

Schedule:

- Day shift
- Monday to Friday
- On call
- Weekend availability

Application Question(s):

- Do you have a driver licence and a car?

Work Authorisation:

- Australia (preferred)

Work Location: In person

Application Deadline: 15/01/2025
Expected Start Date: 13/01/2025

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