Information and Records Systems Specialist

Division: Information & Technology
- Location: Parramatta, NSW, AU, 2150 Sydney, NSW, AU, 2000 Newcastle, NSW, AU, 2300
- Req ID: 71752

**Information and Records Systems Specialist - NSW Trustee and Guardian**
- Ongoing full-time - 35 hours per week.
- Location: Parramatta, Sydney or Newcastle. Flexible and hybrid working options available.
- Clerk Grade: Grade 7/8. Base salary $110,266 p.a. to $122,058 p.a. plus superannuation and annual leave loading.

This role is an excellent opportunity for someone with a strong foundation in records management who is ready to contribute meaningfully to a service-driven agency making a difference in people’s lives. If you’re excited about fostering a collaborative, results-oriented work environment, we’d love to hear from you

**About us**
At NSW Trustee and Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

**Our commitment to diversity**

**About the team**
The Information and Technology division drives digital innovation and the way we interact with our customers through the development of digital products, IT support, cyber security, and information management services.

**About the role**
Are you ready to make a real impact in information and records management? Join the NSW Trustee and Guardian’s Information and Technology division as an Information and Records Systems Specialist This role offers a chance to lead the way in managing and optimising essential systems that drive our mission of safeguarding the rights, dignity, and wishes of the people of NSW. As a part of our dynamic team, you’ll play a key role in transforming the way we manage information to improve customer experience and efficiency.

As our Information and Records Systems Specialist, you will:

- Provide hands-on support, training, and administration of our Electronic Document and Records Management System (EDRMS) to ensure smooth and compliant operations.
- Deliver high-quality records management services to meet both agency and legislative standards.
- Work closely with our team to manage information systems support and helpdesk operations.
- Lead projects, implement quality assurance practices, and develop tailored solutions for our agency’s unique needs.
- This role is crucial to our commitment to excellence in customer service, playing a vital part in ensuring our clients and teams have reliable, timely access to essential records and information.

For more information about the position, view the role description.

**About you**

You should demonstrate:

- Solid experience in administering EDRMS systems in a regulatory environment (experience with OpenText Content Manager is a plus).
- Strong problem-solving skills and a proactive approach to resolving complex issues.
- Ability to lead and motivate a team, providing training and guidance as needed.
- Exceptional organisational skills, with an ability to prioritise competing demands and ensure compliance with quality and legislative standards.
- Commitment to customer service, ensuring needs are met promptly and professionally.

**Essential requirements**
- Tertiary qualifications in information management or other relevant fields and/or equivalent knowledge and/or substantial experience in the Information and Records management industry.
- Demonstrated experience in leading, coaching, and mentoring people.

**What we offer**
NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

- Work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
- Various leave options (recreation, parental, and flex leave of up to 24 days per year)
- Career development including study leave and acting opportunities
- Access to Fitness Passport and employee assistance program, and annual flu vaccinations

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

**How to apply**
- Submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability.
- Answer the following targeted questions:

- Please describe a time when you have taken the lead on a significant body of work with an Electronic Document and Records Management System (EDRMS). Please outline the nature of the body of work, your role and how it was successful?
- Please describe a time when you were able to influence a key stakeholder on a new way of working?

**Closing date**
Applications close 11:59pm, Sunday 9 February 2025.

**Please note**:

- A talent pool may be created for future ongoing and temporary roles and is val