Support Coordinator

**Company Overview**:
Accessible Care and Lifestyle Services is a contemporary organisation that provides support services to people in aged and disability care.

Accessible Care and Lifestyle Services offers accessible, affordable, and informed personalised at home support services to individuals and their carers.

All employed staff are expected to act in accordance with the values of:

- **Reliable -** We are there when you expect us to be
- **Solutions-focused -** We are working with you to find ways to make things easier or better
- **Responsive -** To client needs and each other
- **Approachable -** We are friendly; our door is always open
- **Adaptable/ Versatile -** We can cater to all types of requests in order to provide you with personalised and tailored services

**Support Coordination**:

- Client engagement
- acting as a point of contact.
- Build rapport, negotiate, develop and/or maintain mutually beneficial relationships with a diverse range of stakeholders, Local Area Coordinators or other NDIS Providers to achieve organisational and client objectives.
- Organise services for each individual client including providing a person-centred assessment and care plan.
- Consult with clients, carers, and families to facilitate service planning.
- Working closely with the rostering team to ensure clients services are scheduled as per their services agreements, and advising in advance of any changes to schedules.
- Develop and monitor NDIS Service Agreements.
- Negotiate services to be provided with prices when developing service agreements and creating service bookings with preferred providers.
- Plan and/or regularly review client funding and budgets.
- Maintain ongoing communication with clients, carers, and families to ensure they are aware of rights and responsibilities to make informed choices.
- Manage risks within principles of Positive Approach to Challenging Behaviours
- Work within legislated NDIS frameworks.
- Administer and coordinate the intake of a client from the initial contact through to commencement of services
- Guide client and supporters through the intake process, assisting to follow the processes for NDIS planning
- Develop and maintain positive relations with clients during the intake process including up to and including the service agreement process
- Ensure ACALS collateral is maintained with the most relevant intake information, in collaboration with the Director
- Coordinate and facilitate Intake meetings
- Liaising with clients to complete all paperwork required for intake
- Prepare reports and documentation on current and predicted demand.
- Management of CRM
- Use and update software system and technology for wellbeing updates

**Administrative Support**:

- Inputting meetings within calendar, such as: required and due tasks, client and provider meetings, any other important projects.
- Greet visitors and offer hospitality. Advise relevant staff to arrival of visitor or guest.
- Organise and maintain kitchen supplies as needed.
- Use Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Answer and direct incoming calls.
- Maintaining and updating files within companies secured online file share.

**Selection Criteria**

**Attributes**:

- Perform duties with skill, honesty, care and diligence.
- High level of confidentiality and discretion.
- Strong customer service focus
- Ability to listen and ask questions to understand a client’s needs and match them with services
- Ability to prioritise workload.
- Manage time effectively to complete set tasks.
- Excellent interpersonal skills.
- Good organisational skills.
- Commit to the values of the organisation, adhere to the Code of Conduct and Policy and relevant legislation.
- Uphold personal morals, values and attitudes that seek to support the dignity and independence of clients.
- Ability to empathise with others.
- Work with a caring and compassionate approach.
- Effective verbal and written communication skills.
- Ability to work in a team setting and independently.
- Ability to work with others from culturally diverse backgrounds, being responsive to those differences.

**Other Requirements**:

- Pass a National Criminal Check, Working with Children Check and NDIS Worker Check.
- Valid Australian Driver’s Licence and roadworthy motor vehicle with minimum third-party cover (recommended full comprehensive insurance).
- Ability to be flexible with work hours to meet reasonable demands of the position.
- Inform Accessible Care and Lifestyle Services of any conditions that may impact or limit ability to carry out responsibilities required of the role.
- Be able to use a computer, use mobile devices, undertake manual handling, lifting and bending.
- Current First Aid Certificate including CPR
- Willing to work on-site at our Campbeltown office and potentially doing participant visits as needed

**Qualification**
- Tertiary studies in Community Services (Certificate III/IV, Diploma, Degree) or equivalent
- Previou