Process Lead

16 hours ago

Melbourne, Australia Minutes To Seconds Full time

**Job Information**:
Industry
- TechnologyWork Experience
- 1-3 yearsCity
- MelbourneState/Province
- VictoriaCountry
- AustraliaZip/Postal Code
- 3000About the job

We would love the opportunity to work with YOU

Minutes to Seconds is looking for a Process Analyst in a Contract role in Melbourne.

**Requirements**:
Key Responsibilities:
**Content Lifecycle Management**:

- Create, maintain, and update knowledge articles pertaining to various projects, ensuring accuracy and relevance.
- Curate and moderate user-generated content, collaborating closely with UAT teams to capture artifacts and articulate defects for creating effective workarounds.

**Process Leadership**:

- Lead process improvement initiatives within OSS and BSS support domains, driving efficiency and effectiveness.
- Develop and implement strategies to streamline processes, enhancing overall operational performance.
- Collaborate with cross-functional teams to identify process gaps and opportunities for optimization.

**Content Development**:

- Write and map work instructions for unfamiliar processes across multiple business units, ensuring clarity and comprehensibility.
- Create various types of knowledge articles including work instructions, quick reference guides, user guides/system instructions, FAQs, technology overviews, troubleshooting guides, and operational documents.

**Knowledge Governance**:

- Ensure knowledge is tightly governed, organized, and accessible, adhering to established standards and guidelines.
- Maintain a process-driven approach to knowledge management, ensuring alignment with business unit objectives.

**Stakeholder Management**:

- Influence stakeholders to gather necessary information and insights required for knowledge creation and process improvement initiatives.
- Collaborate effectively with various stakeholders to ensure alignment and buy-in for proposed changes and initiatives.

**Qualifications**:

- Bachelor's degree in a relevant field (or equivalent work experience).
- Proven experience in content management, technical writing, and process optimization, preferably within telecommunications or similar industry environments.
- Familiarity with OSS and BSS support systems and processes, with experience in telecommunications or similar organizations.
- Strong understanding of process mapping methodologies and tools.
- Excellent communication and interpersonal skills.
- Ability to thrive in a fast-paced project environment, meeting tight deadlines.
- Strong stakeholder management and influencing skills.
- Detail-oriented with a focus on delivering high-quality work.

  • Market Analyst

    1 week ago

    Melbourne, Victoria, Australia Our Process Full time $60,000 - $100,000 per year

    Division: Operations Department: Gas Market & Systems Operations Reference number: 12706 Engagement type: PermanentAEMO at the Heart of EnergyAEMO is Australia's independent energy system and market operator and system planner. AEMO's purpose is to ensure safe, reliable and affordable energy today, and enable the energy transition for the benefit of all...

  • Process Safety Lead

    1 week ago

    Melbourne, Australia Viva Energy Australia Full time

    **Company Description**: **Do amazing work** A career with Viva Energy is more than just a job. It’s a chance to join a group of people dedicated to supporting Australia’s evolving energy and convenience needs. We’re a leading retail, industrial and energy business, and we’ve been helping Australians reach their destination for more than 120...

  • Process Improvement Lead

    1 week ago

    Melbourne, Victoria, Australia Bendigo Bank Full time $120,000 - $180,000 per year

    Closing date:COB, 26th November 2025Position Description:See attachment. PD Process Improvement Are you a Lean Six Sigma leader who inspires others to think bigger, move faster, and deliver better?It starts here. With Bendigo Bank… and you.At Bendigo, we're transforming the way we work and we're looking for a Process Improvement Lead who can turn strategy...

  • Process Improvement Lead

    2 days ago

    Melbourne, Victoria, Australia Bendigo Bank Full time $120,000 - $180,000 per year

    Closing date: COB, 26th November 2025Are you a Lean Six Sigma leader who inspires others to think bigger, move faster, and deliver better?It starts here. With Bendigo Bank… and you.At Bendigo, we're transforming the way we work — and we're looking for a Process Improvement Lead who can turn strategy into measurable impact.You'll play a pivotal role in...

  • Business & Process Improvement Lead

    4 days ago

    Melbourne, Australia Team Global Express Full time

    **JOB DESCRIPTION** **Join Our Team as a Business and Process Improvement Lead!** Are you passionate about driving change and innovation in a dynamic environment? We are seeking a motivated and strategic-minded individual to join us as a Business and Process Improvement Lead. As a key member of our team, you'll spearhead improvement initiatives across...

  • Process Improvement Lead

    1 week ago

    All Locations, Melbourne, Australia Bendigo Bank Full time $120,000 - $180,000 per year

    Closing date: COB, 26th November 2025Position Description:  PD Process Improvement Are you a Lean Six Sigma leader who inspires others to think bigger, move faster, and deliver better?It starts here. With Bendigo Bank… and you.At Bendigo, we're transforming the way we work — and we're looking for a Process Improvement Lead who can turn strategy into...

  • Finance Systems and Process Lead

    2 weeks ago

    Melbourne, Australia Victorian Government Full time

    **Overview**: **Work Type**:Fixed-term - Full-time **Salary**: $113,022 - $136,747 **Grade**:VPS 5 **Occupation**:Accounting, finance and procurement **Location**:Melbourne - CBD and Inner Metro suburbs **Reference**:VG/1880139 VicGrid is where you want to be. If you want to do work that matters, then this is the place to be. VicGrid has been...

  • Business Process Improvement Lead

    2 days ago

    Melbourne, Victoria, Australia OAU Cloud HR Full time $98,335 per year

    Introduction About UsAt Oxfam Australia, we believe all lives are equal and no-one should live in poverty. We are a member of Oxfam International, a global confederation working with partners and local communities in 87 countries.Would you like to join this global movement of people working together to eliminate the inequalities that keep people in...

  • Business Process Improvement Lead

    4 days ago

    Melbourne, Victoria, Australia 963d51cb-5858-4e88-afca-359b919c7e35 Full time $100,000 - $120,000 per year

    Salary: $98,535.26 plus superannuation, superior leave benefits, and access to a generous not-for-profit salary packaging programApplications close:11:59 PM AEDT, 5th December 2025Location: MelbourneEmployment basis: OngoingHours of work: Full time, 35 hours per weekAbout UsAt Oxfam Australia, we believe all lives are equal and no-one should live in poverty....

  • Policy and Process Improvement Lead

    2 weeks ago

    Melbourne, Australia Australian Unity Full time

    **About us** Established in 1840, we are Australia’s first wellbeing company, delivering health, wealth and care services for our members and the community. As a social enterprise, we’re motivated by our purpose to positively impact the wellbeing of millions. We reinvest profits to deliver products and services sustainably that matter most to our...