Field Service Coordinator

2 days ago

Kewdale, Australia JLG Industries Inc Australia Branch Full time

About JLG, an Oshkosh company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

Daily Responsibilities
- Coordinating field service technicians daily activities
- Ensuring all set policies and procedures are applied and adhered to
- Ensure services are effective and customers requirements are met
- Assisting with Incoming Calls
- Make sales phonecalls to continue consistant work flow
- Addressing all Field Service Calls
- Opening and allocating all Field Service Jobs
- Posting all internal and external field service jobs
- Providing superior customer service, building and developing relationships with the regions customer base
- Identifying new business opportunities and reporting to management
- Achieving set financial and operational KPI’s
- Keep management team up to date with current market trends
- General ad hoc duties as required
- Accountable for all matters relating to HSE regarding field service
- Checking all field tech’s times entered correctly
- Update Field Service Diary consistantly
- Liase with customers regarding PO’s
- Planning the day to day schedule for 5x Metro Mechanics and 2x Pilbara Mechanics
- Invoicing Field Service Jobs correctly
- Assisting customers with Invoice queries
- Assist with Opening of Workshop Jobs
- Assist workshop with admin duties
- Assist with customer enquiries in regards to Workshop jobs
- Assist Lee as required
- Collect Paperwork from Field Service Mechanics and send to customers
- Arranging Mechanics for Breakdowns

Other Responsibilities
- Sending the Plant Due For Service Reminders (LAST WEEK OF THE MONTH)
- Compiling workshop job books (AS REQUIRED)
- Post company’s mail (EVERY 2ND FRIDAY)
- Arrange site access for field tech’s (AS REQUIRED)
- Print Operators Procedural Manuals for workshop (AS REQUIRED)
- Opening and processing Purchase Orders for the Field Service Mechanics (AS REQUIRED)
- Arranging transport for machines being returned to the workshop for repair (AS REQUIRED)
- Booking any Accommodation for Regional Service work (AS REQUIRED)
- Ensuring all Site Access and Licenses are up to date (AS REQUIRED)
- Preparing Quotes for Field Service Work (AS REQUIRED)
- Preparing PMP Quotes (AS REQUIRED)
- Assist admin with events (STAFF BBQ’S, XMAS, FUNDRAISERS) (AS REQUIRED)
- Ordering Parts for upcoming Field Service Work for mechanics (AS REQUIRED)
- Managing Leave for Field Service Technicians (AS REQUIRED)
- Managing the Vehicles for Field Service - Maintenance, repairs, services etc (AS REQUIRED)
- Processing Invoice Credits and Transfers (AS REQUIRED)
- Organizing and chairing Field Service Meetings (EVERY 2nd MONTH)
- Arrange transport of Machines from the field (work that cannot be carried out on site) (AS REQUIRED)
- Assisting with Warranty claims (AS REQUIRED)
- Completing Incident reports (AS REQUIRED)
- Ensure Parts Bins are emptied Regulary

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