Implementation Specialist
4 days ago
Description:
The key objective of this role is to ensure the smooth implementation and ongoing operational support for a statewide, digital hospital admission solution in NSW Health.
This involves collaborating with hospital administration teams within Local Health Districts to plan and coordinate implementation activities.
The role also requires providing operational and technical guidance for the continuous improvement of revenue system processes managed by the State ODS Program team.
About The Role- Assist in planning/coordination of implementation activities with hospital administration teams.
- Provide operational and technical direction for the improvement of revenue system/processes managed by the State ODS Program team.
With your skills and experience, you can contribute to enhancing health outcomes and wellness while developing your career as part of the largest health organisation in Australia.
Key Responsibilities- Collaborate with MoH teams to obtain an in-depth understanding of new guidelines, processes, systems, user experiences, and training and support requirements impacting the implementation of Revenue Portal functionality.
- Deliver training and other implementation activities including ongoing support for the LHDs in a classroom setting and via Microsoft Teams.
- Travel within NSW Health Local Health Districts will be required, including overnight travel.
- Experience in running customised training sessions for administrative and clinical staff with differing levels of experience in technology utilisation.
- Proven experience in implementation plans, processes, and tools to support the implementation of complex enterprise systems that impact numerous stakeholder groups.
- Excellent communication skills - interpersonal, written, and verbal - with the ability to influence and inspire groups of people.
- Proven customer service skills and the ability to communicate with internal and external stakeholders in a multi-disciplinary environment.
- Experience in an administrative support/clerical role or revenue team role within a NSW Health hospital will be highly regarded.
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