Customer Service

4 days ago

Daw Park, Australia ACH Group Full time

Internal Expression of Interest
**About ACH Group**: For over 70 years, ACH Group a leading not-for-profit in aged care, has enriched the lives of older South Australians. With over 1,900 dedicated individuals working together, we’re able to create good lives for our customers. With purpose lead roles across residential care, retirement living, home and community care, health and wellness, social experiences and corporate teams, our workforce deliver impact for our residents and customers.
**The role**: ACH Group has an exciting opportunity to join the team at VITA in Daw Park. The role is being offered on a full-time basis, Monday to Friday.
Delivering exceptional customer service, you will be the welcoming first point of contact for customer, staff and visitors and to provide high quality administrative support services for the residential care home.
**What you'll do**:

- Maintain a tidy, warm, friendly and welcoming environment
- Assist with processing payments
- Document, register and record keeping and updates
- Manage the visitors and contractor signing into the register
- Organise incoming and outgoing mail
- Liaise with various staff at the care home
- Other administration support as required

About You
This role is suited for someone who has had experience in a reception/administration role, with initiative, a positive can-do attitude, with a motivation to make a difference, together with effective communication skills to liaise with multiple internal and external stakeholders, in addition to:

- Computer savvy: ability to use Microsoft Office suite and learn a range of databases
- Ability to multi-task and problem solve
- High degree of accuracy in your work
- Excellent communication and customer service skills to deal with a wide range of customers
- Ability to multi-task
- Collaborative approach to your work and a supportive team player
- A Police Check for unsupervised contact / vulnerable groups less than 12 months old upon commencement

**If you want to join our amazing team, we can offer you**:

- Career development with inhouse upskilling and external learning opportunities
- Friendly and inclusive culture, supporting diversity and employee wellbeing
- Free on-site flu vaccination program
- Financial advice for HESTA members, our preferred superannuation supplier
- Wellbeing program including free employee assistance program
- Recognition program acknowledging significant contributions
- Salary packaging to maximise your take home pay
- Discounted Corporate Membership - Health Insurance - BUPA

ACH Group is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $15,900 per annum for living expenses and $2,650 for meals/entertainment to reduce your tax. We also offer a range of perks through our Employee Benefits Program (eg. discounted private health).
**How to Apply**: Click 'Apply' now to apply
**Applications close**: Tuesday, 27th April 2025.
ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis.

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