Sales Support

3 days ago

Artarmon, Australia Baresque Full time

**Company Description**
The Baresque Group has been a trusted global product developer, fabricator, supplier and distributor of interior finishes and public space furniture for over 45 years across retail, commercial, education, care, hospitality and streetscape. We are highly respected and well established with an enviable track record in major projects, ongoing client base and an impressive range of local and imported product options.

The Sales Support role is responsible for providing administrative and operational assistance. This position plays a crucial role in contributing to the achievement of the businesses sales goals by handling various tasks, coordinating activities, and maintaining accurate records.

As a member of the Sales Support team, you will work with the sales, design, and supply chain team to help give our customers the best experience possible. Key elements of the role include:

- Generating quotes, invoices, and preparing requests for deposit and balance payments
- Reviewing client & Sales team quoting requirements and tailoring response in line with company division capabilities
- Maintain and update customer database and ensure accuracy of information
- Liaising with suppliers to obtain pricing and stock availability
- Receive and review incoming customer orders to ensure accuracy and completeness of information
- Monitor the progress of orders and coordinate with different departments to identify and resolve any issues that may arise, ensuring smooth order fulfillment
- Generate despatch notices and invoices, and coordinate with the Accounts department to identify any discrepancies and ensure account customer credit limits are followed
- Efficiently address and resolve customer enquiries and issues by offering suitable solutions or escalating matters to the appropriate personnel for prompt resolution
- Maintain positive relationships with customers ensuring their satisfaction
- Engage with customers to gather their feedback and address any concerns

**Qualifications**
- Proven experience in administrative support or a related role ideally within the building products, furniture or specification industry
- Familiarity with sales processes and terminology is advantageous
- Proficiency in Microsoft Office Suite and CRM software
- Excellent communication, time management and interpersonal skills
- Strong organisational and time-management skills
- Ability to multitask and prioritise effectively
- Strong attention to detail and accuracy
- Customer-oriented mindset and a willingness to assist in achieving business goals
- A positive, fun and open can-do attitude.

**Additional Information**

**Salary**: $60,000 - $70,000

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