Sales Support

4 days ago

Artarmon, Australia Fina Foods Full time

**JOB DESCRIPTION**

**JOB TITLE**: Customer Service/Sales Support

**JOB TYPE**: Permanent Part-Time

**INITIAL TERMS**:5.5 hours per day (8:00 to 14:00) plus pro-rata leave and superannuation entitlements

**LOCATION**:Unit 18, 84 Reserve Road, Artarmon NSW 2064

**SUPERVISOR**:Danny Actypis (Managing Director)

**SUMMARY**:
**MAIN DUTIES/RESPONSIBILITIES**:
**Customer Service**
- Respond to customer/distributor requests for product and pricing information, stock availability and samples
- Co-ordinate the assembly and distribution of samples
- Preparation and distribution of product specification sheets
- Attend to ad-hoc customer deliveries and collection of customer payments, on request

**Sales Support**
- Coordinate meetings for customers, distributors and internal sales representatives
- Assist with set-up of trade shows and cooking demonstrations (Events)
- Ensure that all necessary product, equipment, promotional and sales material is available for events
- Attend trade shows and cooking demonstrations (events) as a representative of Fina Foods and attend to customer inquiries face-to-face
- Collect customer information, manage CRM databases and filing systems.
- Assist with arranging travel, transport and itineraries for Managing Director for interstate or international trade shows and customer and/or supplier visits
- Provide back-up support for the processing of orders, invoices and payments (usually done by accounts and administrative staff)

**Marketing Support**
- Liaising with external marketing service providers to source promotional materials.
- Creating ad hoc social media content (photograph and video Managing Director with customers, photograph food and Fina Foods products)
- Daily posting on social media platforms

**Logistics Support**
- Liaise with transport and logistics staff and service providers to coordinate deliveries of stock and product

**SKILLS AND EXPERIENCE**

**Experience**
- Customer service, administrative or sales support is experience essential.
- FMCG, or Food Retail, Distribution or Manufacturing industry experience is desirable.

**Skills**
- Intermediate to advanced Microsoft Office skills (Word, Excel, Powerpoint and Outlook).
- Intermediate Social Media posting (Instagram, TikTok, LinkedIn).
- A knowledge of standard software packages and the ability to learn company-specific software if required (eg. Xero & CRM systems).
- Excellent verbal and written communication.
- Organised and able to meet deadlines.
- Flexibility and adaptability to respond quickly to changing high-paced environment.
- Beginner sales skills.

**Job Types**: Part-time, Permanent
Part-time hours: 32 per week

**Salary**: $50,000.00 - $80,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- ARTARMON, NSW 2064: Reliably commute or planning to relocate before starting work (preferred)

Work Authorisation:

- Australia (required)

Work Location: One location

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