Sales & Administration Assistant

7 days ago

Somersby, Australia TBA Textiles Pty Ltd Full time

**JOB DESCRIPTION**

**Purpose of role**

To provide outstanding customer service to all customers, working closely with the Customer Service Manager to ensure customers' needs are met and orders are fulfilled in a timely manner and to provide admin support to the office staff.

**Main duties and responsibilities**

Core objectives include:

- Answer office phone line and field/handle calls
- Focus on all aspects of customer satisfaction.
- Communicate effectively with customers in a positive, professional and friendly manner
- Process customer orders and invoicing
- Maintain accurate records and document all customer service activities and discussions
- Ensure any customer complaints/queries are dealt with in an effective manner
- Book transport collections, including completing any necessary consignment documents and following up on freight arrival
- Assist the General Manager, Marketing Manager and other office staff with admin duties as required

The above list is not exhaustive and the role may change to meet the overall objectives of the company.

**Other duties**

Fulfil other duties as required by management and other department personnel as requested/required.

**PERSON SPECIFICATION**

**Qualifications**
- Educated to HSC level

**Experience**
- Previous admin experience min 1 year

**Skills & competencies**
- **Customer service focused**: committed to providing exceptional customer service across all channels - written, phone and face to face.
- **Communication**: the ability to communicate clearly and concisely, varying communication style depending upon the audience both internally and externally.
- **Attention to detail**: excellent attention to detail and written skills when communicating with others, both internally and externally.
- **Teamwork**: willingness to assist and support others as required and get on with team members.
- **Time management/organisation**: accomplish objectives effectively within time frame given and carry out administrative duties within portfolio in an efficient and timely manner.

**Personal attributes**
- Professional friendly approach.
- Ability to work under pressure.
- Organisational and time management skills.
- Excellent attention to detail.
- Good understanding of management practices and techniques
- Positive approach to change.
- Problem solving skills
- Excellent leadership and interpersonal skills
- Can do attitude and willingness to achieve KPI's

This job description serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform other job-related tasks requested by management and as necessitated by the development of this role and the development of the business.

**Salary**: $57,000.00 - $58,500.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Somersby, NSW: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Microsoft Office (preferred)
- Administration (required)

Work Authorisation:

- Australia (required)

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