Manager Operations Performance

Are you a driven leader looking to showcase your ability and understanding of operational and logistic activities through performance management and reporting?

We have an exciting opportunity available for a Manager Operations Performance to join our management team at dnata catering, located at one of our major ports in Sydney, Melbourne or Perth.

What does a typical day look like?

As Manager Operations Performance, you will be responsible for working with our business leadership teams to ensure performance management of all operational and logistic activities.

You will support and assist the General Manager with the operational performance activities by monitoring operational and strategic projects through the establishment of routine reporting, robust project management framework and business improvement support tools.

**What’s in it for you?**
- Be the point of contact for reporting and monitoring key operational performance activities for dnata catering management
- Be part of a close knit and dedicated team who are truly passionate about delivering excellent customer service
- Be part of a business that is committed to giving back to our people and the communities in which we operate, through environmental, community and wellbeing initiatives
- Access to our employee benefits program which includes a wellbeing platform, discounted private health insurance and access to specials and discounts from over 700 retailers
- 5 weeks annual leave, flexible working arrangements
- Career advancement opportunities
- Liaising with unit leadership on day-to-day operational performance activities and results of the unit and develops business enhancement solutions based on short
- and long-term needs
- Driving resolution of major business performance needs and performance with dnata catering units
- Developing and implementing continuous improvement strategy with sensitivity towards efficient and effective operational performance results across all areas of the units
- Supporting the strategic planning, co-ordination and communication of all operational performance activities through providing insights and analysis that contribute to problem solving
- Developing and presenting business performance improvement proposal recommendations on unit and national operational service procedures and quality standards
- Reporting on progress of projects, understanding the risks, dependencies, budgets, resourcing, issues, critical milestones and forthcoming pipeline, and actions necessary to ensure success
- Analyse, prepare and provide regular reports to management with non-performance operational indicators, support appropriate action planning in the unit to eliminate or manage
- Developing effective internal and external relationships to foster co-operation and commitment to delivering increased customer satisfaction.
- Enforcing and promotes company operational policies and procedures with all unit team members
- Coordinating the development and control of the company’s standards and policy governance framework and make improvement/adjustment recommendations, where required
- Motivating and inspiring team members by creating an environment oriented to trust, open communication, creative thinking, and cohesive team effort
- Role modelling dnata catering values: safety and security, performance driven, delighting customers, imagination, respect and service excellence

**What do you need to be successful in securing this role?**
- Demonstrated success in a similar role
- Experience in working for a rapidly expanding organisation with multiple locations
- Excellent understanding of operational requirements
- Strong communication and interpersonal skills
- Ability to deal with complex issues
- Excellent planning, analytical, and time management skills
- Ability to lead and supervise a team
- Effectively project manage
- Customer focused & professional
- Commercially astute
- Ability to act decisively
- Inspire with vision and drive for performance

**Your employer**:
Part of the Emirates Group, we are highly regarded within the global aviation and meal manufacturing industries.

It is our three Australian brands - dnata catering, snapfresh and marhaba - that enables us to deliver extensive service capabilities and ensures we maintain our reputation as Australasia’s most admired catering and retail partner, specialising in inflight catering, travel retail technology and airport lounge management.

Chosen by many of the world’s top airlines for our fresh, award-winning meals and outstanding service, we operate15 catering facilities across 9 cities, employ over 2,000 people, produce over 64 million meals and service over 246thousand flights each year.

We know that it is our people and our communities, that make us great. Which is why we put our people first and give back to the communities in which we operate. Over the past five years, we have supported Australian food rescue organisations to create more than 1.3 millio