IT Support Technician

1 week ago

Adelaide, Australia John Holland Full time

Adelaide, SA, AU, 5000

**The Project**:
The consortium of John Holland, Bouygues Construction, Arcadis Australia, Jacobs and Ventia has been selected to build **South Australia's biggest-ever road infrastructure project**. In partnership with the South Australian Government, this consortium forms the Torrens to Darlington (T2D) Alliance.

The **Torrens to Darlington (T2D) Alliance**, will deliver the final 10.5km section of the North-South Corridor, forming a continuous 78 km, non-stop, traffic light-free motorway, and contributing to a long-lasting legacy for the community and people of Adelaide.

**The T2D Project** involves constructing two separate tunnels - the Southern Tunnels and the Northern Tunnels connected by an open motorway, with a combined total distance of 10.5km, open to traffic in 2031. The T2D project comprises the tunnels, surface works including road and bridge construction in addition to services buildings and complex mechanical and electrical infrastructure. The T2D Alliance is committed to providing opportunities for local people, Aboriginal workers, apprentices, trainees and job seekers who are long-term unemployed and offers people an incredible opportunity to be a part of an iconic project.

**The Role**:
As an IT Support Technician on T2D you will be responsible for supporting technical infrastructure, daily end user support, and maintenance and administration of IT systems across the project.

**Key Responsibilities**:

- Level 1 and 2 IT software and hardware support for new and existing users
- Ensuring service delivery excellence to all customers and business interactions.
- Support the wider IT team to manage, install, test and troubleshoot new technologies and systems
- Maintain IT devices and assets and ensure associated records and approvals are kept up to date.
- Assist in the set up and demobilisation of project offices including travelling to sites as required.
- Escalate issues to the IT team lead where applicable to ensure first class IT support.

**About you**:
Our IT team is one of the best in Adelaide - to be successful you will need to be friendly, approachable and have a great sense of humour.

Additionally, you will also possess:

- Excellent communication skills.
- A passion for helping and supporting end users on a wide variety of platforms and systems
- Well-developed prioritisation and problem-solving skills.
- Drivers licence
- White card (or the ability to obtain)

**We Offer**:
Your success is reflected in ours, and as an Alliance we are committed to being an employer of choice here in Adelaide. We pride ourselves on having a diverse and inclusive workplace, as different perspectives and ideas will deliver our long-term success.

We want you to be with us for the long-term, so providing you with rich career experiences and ongoing training and development is our priority.

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