Case Manager

**Position Description**:
**Title**:
Case Manager: Social Worker/Developmental Educator

**Employment Type**:
Part Time

**Award**:
Social Community, Homecare and Disability Services Industry Award 2010

**Classification**:
Level 4 or 5 - Dependent on level of experience

**Division/Branch/Section**:
Community Programs

**Reporting to**:
Discipline Lead - Developmental Education

**Location**:
Central: 70 Light Square, Adelaide SA 5000

**Position Summary**:
Providing holistic, personalised support and service coordination to help people living with ABI to address issues impacting on their wellbeing, build life skills and better access community facilities and services.

**Position Requirements**:
**Key Result Area 1: Service Delivery to individuals**:
**Objectives**:

- **To coordinate services and supports for people with ABI including discharge planning.**:

- ** To provide options and alternatives to support the goals of the individual**:

- ** To support people with ABI to engage with mainstream services in their communities including health services, recreational options, employment and educational options.**:

- ** To navigate complex service systems such as Housing, Centrelink, NDIS, Legal systems**:

- ** To support and liaise with families as appropriate**:

- ** To facilitate Case Conferences when required**:

- ** Ensure appropriate safeguarding reporting practices are upheld where risk to clients is indicated**

Position holder is successful when:

- Participants receive appropriate supports and services that meet their needs
- Participants are accessing services that they are eligible for
- Participants achieve their goals
- Participants experience an increased level of stability in their lives
- Critical/complex situations are managed in a proactive way

**Key Result Area 2: Stakeholder Engagement**:
**Objectives**:

- **To maintain high levels of accountability to the participant and the funding body in terms of both service delivery and reporting requirements**:

- ** To ensure liaison and communication between parties involved is maintained and appropriate in frequency and content**:

- ** To identify new stakeholders in service development planning, working with the management team on their engagement and input**:

- ** In collaboration with the Management Team, develop tools for communication with stakeholders for marketing and reporting purposes on the services provided**

Position holder is successful when:

- Participants & Funding bodies report satisfaction with the services received. Case management is effective and productive
in achieving goals and objectives set
- Stakeholders are well informed of progress, issues and outcomes
- BISA progresses service development with appropriate levels of communication internally and externally for successful implementation and take-up
- Service communication and support materials are available for use as required

**Key Result Area 3: Compliance and Service Quality**:
**Objectives**:

- **Accurate and detailed case notes are maintained outlining participant goals, progress achieved, and actions required**:

- ** Time spent undertaking fee for service work is recorded accurately for billing purposes**:

- ** Ensure compliance with all legislative requirements including safeguarding practices**

Position holder is successful when:

- Case notes completed in a timely, factual manner
- Client records are maintained accurately and in a timely way to facilitate billing
- Safeguarding reporting occurs within legislated timeframes

**Key Result Area 4: Teamwork**:
**Objectives**:

- **To support the goals of Brain Injury SA by contributing to the objectives of the Strategic Plan**:

- ** Support other members of the Brain Injury SA team where required**

Position holder is successful when:

- They are involved in supporting the Brain Injury SA team with activities that fall outside of their own role
- Brain Injury SA’s wider services are promoted to stakeholders
- Able to provide information and advice to colleagues on a range of issues utilizing their experience and expertise

**Purpose and Values - An all-staff requirement**:
**Organisational Engagement**:

- Actively support purpose and values of Brain Injury SA (BISA)
- Positively and constructively represent BISA to external contacts at all opportunities;
- Behave in a way that contributes to a workplace that is free of discrimination, harassment and bullying behaviour at all times;
- Operate in line with BISA’s policies and practices;
- Help ensure the health, safety and welfare of self and others working in the organisation;
- Follows reasonable directions given by the organisation in relation to workplace health & safety.

**Key Relationships/Interactions**:

- **Participants with disabilities and their networks**:

- ** Discipline Lead - Developmental Education**:

- ** Manager - Community and Corporate**:

- ** Funding bodies, Trustees, Lifetime Support Authority, NDIS**:

- ** Government