Client Services Officer

2 weeks ago

Canning Vale, Australia APM Full time

Forget everything you know and expect about working in a contact centre customer service team. This is an environment where you’re **not** held to call volume and time KPI. You will be coached and encouraged to focus on delivering a quality experience for our clients participating in the Workforce Australia program. Your role will be first point of contact for our participants, introducing them to the program, booking appointments, handling enquires and concerns.

Join a team of customer service officers in our Canning Vale office, you will be working in a culture that promotes development and inclusion. You will be surrounded by motivated people where you can thrive by supporting people from all walks of life. You will also have access to mental health and wellbeing services that we offer.

**Be reward for your success**

By Joining a Global human services organisation that has a growth mindset, you will have access to:

- Ability to purchase additional leave
- Flexible working arrangements and hybrid working location options.
- Free onsite parking
- Complimentary fresh fruit
- Social events
- Salary sacrificing
- Discounted health insurance benefits
- Novated car leasing
- Commitment and support to your individualised personal development
- Employee Assistance Program, support when you need it

**Working as part of this team you’ll**:

- Respond and proactively manage general queries from customers, clients and other APM team members.
- Able to liaise with internal and external stakeholders
- Display strong attention to detail, initiative, and resourcefulness with administrative tasks
- Use empathy and communication skills to be of calm, helpful service to people in their time of need
- Weekends are yours; this is a Full-Time role working Monday to Friday with hours between 7am and 6pm

**What we’re looking for**
- Experience in retail, sales, hospitality, or administration preferred (call centre experience is not required)
- Passion for delivering high standards of customer service and can think outside the box
- Attention to detail and computer literate
- Competent in administrative tasks
- Ability to work in a fast-paced environment and to manage your time well
- You will also need to complete a National Police Check on request

**About APM Group**

At its core, the APM Group is a leading global human services and health care organisation with a purpose of enabling better lives.

Our network of more than 13,000 people is dedicated to helping individuals of all abilities thrive with independent and fulfilling lives.
- We're committed to Equality, Diversity and Inclusivity_
- We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do._

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