Client Services Officer

6 days ago

Canning Vale, Australia APM Full time

Forget everything you know and expect about working in a call centre customer service team. This is a call centre environment where you’re encouraged to use your brain. We don’t focus on call volume and time KPIs, and we coach and encourage you to focus on delivering a quality experience for our clients.

Join a team of customer service officers in a workplace where you can thrive while providing support to our clients in the WorkCare sector.

**In this team you’ll**:
Mostly provide administrative support to our team of assessors and consultants as we engage clients for WorkCare services

Handle a mixture of inbound/outbound calls, confidentially logging caller details into our systems

Use a range of systems to locate and provide accurate information to both internal departments and to clients; and

Contact clients to seek feedback regarding their experience

Convenient, central location

You’ll enjoy all the amenities of our modern office space and the convenience of being in a central location, easily accessible by car or public transport.

National opportunities to move and grow

APM group has multiple brands and a team of 7500+ enabling better lives through a range of human services. We encourage career progression - be that up the ladder, across Australia, or both

Your weekends, are yours

This is a full-time role, working across a rotating roster from Monday to Friday, with hours between 8am and 6pm. We can work with you to plan hours that suit your needs.

What we’re looking for

Call centre experience is not essential. In fact, we sometimes find that experience in other types of work like retail, sales, hospitality and corporate roles develops skills and life experience that is highly suited to this role.

**To be successful, you should have**:
Experience in administrative duties

A high level of attention to detail and resourcefulness

A passion for delivering outstanding customer service; and

Be able to work at pace with competing priorities
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We're committed to Equality, Diversity and Inclusivity
We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do.

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