Customer Delivery Operations Manager

6 days ago

Laverton North, Australia Cars24 Full time

**_At Cars24 we don't just accept difference we celebrate it and support it for the benefit of our employees and customers_**

CARS24 is a global used vehicle e-commerce platform with over US$1 billion in sales. The company originates in India, where it is the largest player in used vehicles, 10 X the size of the next competitor. Cars24 have raised over US$400m in funding at a billion-dollar valuation. Australia, along with Dubai and Saudi Arabia are priority markets for 2024.

Just imagine a truly Amazon-like experience where you can search, purchase, get financing and arrange delivery fully online. The car shows up at your doorstep to either love or return at no cost. Every car passes a 300 point inspection report and comes with a 3 month warranty. We own our cars, which allows us to guarantee quality. Our #1 goal is to deliver exceptional customer experience. Let’s make buying cars a truly joyous and painless experience.

We are looking for a Customer Delivery Operations Manager to join our team and grow our Business & Brand. Passion and motivated to work within a Growing International Business, based Locally in Laverton North Melbourne.

**About the role**
- Manage customer feedback and reviews
- Manage day to day logistic operations to achieve the highest levels of customer service
- Oversee registration operations - ensure the cars are acquired and registered in a timely manner
- Own the post sale and post delivery experience for our customers
- Successfully lead a team of 7-8 employees
- Act as an escalation point for the team and show ownership in resolving issues
- Work collaboratively with key stakeholders to proactively improve our service

**Requirements**:

- Experience in Automotive and using CRMs like Hubspot (desirable but not essential)
- Previous experience leading a successful team
- Excellent communication skills
- The ability to work collaboratively and autonomously
- Strong written and verbal communication
- Excellent organisational & problem solving skills
- High level attention to detail & ability to prioritise & multi task
- Previous logistic operations experience preferred
- Work well under pressure

**Benefits**
- Competitive Salary + Super
- Excellent Employee Benefits
- Career Progression
- Employee Assist Program
- Ground-up opportunity: build a big business from scratch and shape the strategic direction of the market, changing the way Australians buy cars
- Amazing people & network. You are not alone - we keep standards high for anyone who joins us here. We also have access to an amazing list of advisors and investors that we actively engage

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