Team Leader

Opportunity to empower, encourage and lead
- Easy access location with off street parking
- Build on a great team culture
- Be part of the Victorian Leadership Team
- Join a National Business with future career prospects

**Capral** Building Systems is a leader in distributing Architectural Window and Door Aluminium Profiles and Hardware.

A new opportunity has arisen for a Team Leader in Customer Service to join and build on our friendly team at **Capral Aluminium**. We are looking for a team motivator to help us to continue on delivering outstanding customer service as we look to supply our customers who are in the Aluminium Window and Door fabrication industry.

**WHAT'S ON OFFER**:

- Attractive salary + Bonus Scheme
- Access to **Capral’s** employee benefits
- Work with an established team that is friendly and supportive
- Training and career progression provided

This position reports into the newly appointed state manager and involves building relationships with customers and staff, leveraging your experience to lead, motivate, and coach a team of Customer Sales & Service Coordinators, ensuring exceptional service for our clients, working in sync with our onsite distribution facility.

**Primary Responsibilities**:

- You will be responsible for a team of four to five customer service co-ordinations
- Following induction training, develop and maintain a knowledge of **Capral’s** building product range and services with the ability to provide customer quotes and orders through the SAP Processing System at ‘best practice’ level.
- Provide efficient customer service from the VIC customer service team and strive for high performance to assist our customer facing Client Managers.
- Build strong internal and external relationships with customers and staff including other VIC Leadership Team Members.
- Attend daily Operational performance meetings to remain informed of sites progress
- Maintain customer service systems to provide customers with exceptional service. Including, but not limited to order status reports, updated lead times and other information required or requested by customers.
- Qualify and pass on sales leads and market information to the sales team.
- From time to time, evaluate processes and procedures with a view to improving areas of responsibility
- Address and plan to address any customer dissatisfaction or quality issues with the oversight of local management
- Seek extra technical assistance from our on-site design team and engineers on a ‘when needed’ basis
- Set training plans for new starters
- Take full accountability for personal safety and the overall well-being of your team.
- Be available for occasional Team, Customer or Training Events as a company representative.
- Proven ability to manage multiple projects at a time while paying strict attention to detail.
- A ‘Team First’ approach and a thirst for learning
- Be ready to motivate, coach, train, and think-tank problem solving techniques with the support of Management
- Strong communication skills including listening and negotiation skills.
- IT Skills such as Microsoft 365, Phocas or SAP are a benefit
- A desire to step up and be a people leader or experience managing and motivating a team; setting expectations and leading by example
- Experience managing performance targets and addressing staff non-conformances.

Applicants must also be prepared to undertake a pre-employment medical which includes drug and alcohol testing.

**Employment at Capral**

Our strong values-based culture is a key part of looking after our people. **Capral's** five core values of Safety First, Customer Success, Play Fair, Better Every Day and Own it form the basis of all aspects of our operations.

**APPLY NOW**

No recruitment agencies, please.