Ec Customer Service Consultant

4 days ago

Lismore, Australia Northcott Full time

Enjoy five weeks annual leave for optimal work-life balance.
- We offer opportunities for your personal and career development.
- New job, same perks — salary packaging stays with you

**Empowering Lives, One Day at a Time.**

Northcott offers **temporary full-time roles** based at our Lismore office, until **30th Jun 2027.** You'll enjoy **5 weeks of annual leave, salary packaging**to increase your take-home pay, and great perks including a **discounted gym**membership** and **health insurance.**

**Who are we?**
The NDIS Partners in the Community Program (PITC) supports the National Disability Insurance Scheme (NDIS) to be implemented locally.
As an NDIA partner, Northcott will deliver the NDIS Early Childhood Approach (ECA) service to local communities in Northern NSW, Mid North Coast, Hunter New England, North Sydney, and Western Sydney. The EC approach supports activities that improve the independence and social participation of children aged 0-9 with developmental delay and/or disability.

**What This Role Offers Me**

In this role, I’ll be the first point of contact for families embarking on their Early Childhood Approach journey, providing exceptional customer service and support to families, staff, and customers every day. Working closely with a passionate team, we’ll collaborate to ensure high levels of satisfaction and meet our KPIs, while proactively addressing challenges to best support the needs of both families and staff.

Each day offers new opportunities to make a real impact—whether it’s navigating complex family situations, interpreting developmental assessments, or guiding families to access Early Childhood supports through the NDIA. This dynamic, rewarding role allows me to create positive change in the lives of children and their families while continuously growing both personally and professionally.

**What I Will Be Doing**

As a **Customer Service Consultant**, I will:

- Deliver exceptional customer service to families, staff, and stakeholders.
- Draw on my experience in **customer service, call centres,** and/or **human services**to effectively meet client needs.
- Utilise my qualifications in **disability, social sciences**, or a relevant field to enhance customer interactions (preferred but not essential).
- Complete the **intake and sign-up process** for new customers, collaborating closely with the **Northcott EC CSC Team Leader & Quality Assurance Manager**and team to ensure a smooth transition and that families receive the correct information for service delivery.
- Maintain a **positive and helpful attitude,** focusing on achieving the best outcomes for customers.

**Why you’ll love working with us**
- ** 5 Weeks Annual Leave**- I enjoy generous time off to recharge and maintain balance
- ** Wellness Perks**: Fitness Passport and reduced insurance.
- ** Perkbox** - Access everyday savings, discounts, and wellbeing resources — our way of supporting you beyond the pay packet.
- ** Salary Packaging** - I increase my take-home pay through packaging options, including $15,900 and $2,650 for meals/entertainment.
- ** Learning and career advancement opportunities**, and you will have your contributions valued.

This role gives me purpose, growth, and balance—all in one. Explore how your passion can create change: NDIS Early Childhood Approach.

**If this sounds like the right fit for you, we’d love to hear from you.**

**Diversity and Inclusion Statement

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