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Hotel Manager

2 weeks ago

Brisbane, Australia Royal Albert Hotel Full time

We are currently looking for an enthusiastic and confident Hotel Manager, to join and lead our friendly and professional team.

As the Manager, you will lead the department, inspiring and developing your team to deliver an exceptional guest experience. You will lead by example, show management experience and knowledge of hotel and property operations.

**Your responsibilities would include the following, but are not limited to**:

- Lead & manage the Front Office and Housekeeping Team - Oversee Hotel Operations and Body Corporate tasks
- Hands on management of the building including day to day operations
- Be willing to go the extra mile to help drive customer satisfaction and maintain high levels of customer service throughout the venue
- Actively resolve complaints and challenges presented by customers ensuring a positive experience
- Assist with rostering and report writing - including the maintenance of a daily Duty Log
- Recruitment, training and development of staff whilst continuing to build a positive working culture within the venue
- Management of labour costs and stock control
- Ensure hotel polices and systems are maintained
- Cooperate and assisting with managing all relevant departments
- Respond, attend to & record all emergency incidents on site
- Full working rights required
- Previous management experience
- Hold a current driver's license, and have the ability to drive manual and auto cars
- Ability to work flexible hours. Work varied shifts on a rotating roster (including week days, weekends, nights and public holidays)
- Strong organizational skills
- Strong PC skills
- Ability to juggle tasks simultaneously
- Show attention to detail
- Show initiative and be a problem solver
- Be enthusiastic and friendly
- Have a good work ethic and be of professional appearance
- Exceptional interpersonal skills
- Available to work weekends and public holidays.

**Our requirements**:
**Job Types**: Full-time, Part-time
Part-time hours: 38 per week

**Salary**: $65,000.00 - $120,000.00 per year

Schedule:

- 8 hour shift
- Morning shift

**Education**:

- Bachelor Degree (preferred)

**Experience**:

- Hotel Management: 1 year (preferred)

Licence/Certification:

- Full Driver Licence (preferred)

Work Location: One location