E-commerce Customer Service Officer

1 week ago

Melbourne, Australia TAG Heuer Full time

POSITION

Reporting to the Melbourne Boutique Manager, the E-Commerce Customer Service Officer will be based in the Melbourne Boutique back office and be responsible for meeting individual and E-commerce sales targets and providing an exceptional level of online client service at all times.

**KEY RESPONSIBILITIES**

In addition to maximising sales opportunities and developing potential clients, you will be:

- Storytelling/client experience: bringing emotion, surprise, and culture to the client.
- Replying to comments on social media, Google reviews etc.
- Managing ongoing customer relationships.
- Assisting customers with phone/online orders and after-sales service issues.
- Looking after waitlist, pre-orders, and orders and liaising with the logistics team.
- Following up on orders and liaising with customers, retail, repair services etc.
- Following up on all customer requests to ensure the brand provides the highest level of customer service in the industry.
- Working and communicating closely with the Boutique Manager and Senior Ecommerce Specialist to drive key promotions and report back on products on customer feedback in a timely manner.
- Achieving sales targets andbuilding greater product and brand awareness for customers.
- Maintaining and updating regular client correspondence.
- Keeping abreast with products and selling strategies by attending all training programs and courses arranged by the company.
- Demonstrating a certain level of flexibility and adaptability with the roster i.e. change in hours/days etc.
- Developing collaborative, positive working relationships with team members at the boutique.
- Being a strong team player: ad hoc assist the boutique in sales and customer service during extreme peak periods.
- Collaboratively working with the management and keeping them informed with new ideas to improve everyday business in the E-commerce channel.
- Respecting, supporting and working efficiently with everyone to create a dynamic team.
- Acting as a brand ambassador and upholding the brand image of TAG Heuer.
- Well-presented and groomed at all times.

PROFILE

At TAG Heuer, we are looking for talents who are creative, energetic, pragmatic, results-orientated and agile. While technical expertise is very important in everything we do, personality matters a lot to us: bring your own style & charisma

You must possess the below:

- Sales & service oriented
- Mature, Adaptable and Flexible
- Good verbal and written communication skills
- Well versed with the luxury goods industry and customers
- Passion for retail, timepieces, jewellery
- High integrity and honest
- Willingness to represent the brand and act as the ‘’ambassador’’
- Team player

  • E-Commerce Customer Service

    1 week ago

    Melbourne, Victoria, Australia Motto Fashions Full time $60,000 - $80,000 per year

    Our mission is to provide a level of service that goes above and beyond customer expectations, everyday. We hope to have a meaningful impact on their lives by empowering, inspiring and uplifting customers through fashion and service.If you want to come to work and feel like you are part of a family, part of a strong group of women who are absolutely focused...

  • Head of E-Commerce

    6 days ago

    Melbourne, Victoria, Australia Archies Footwear Full time $120,000 - $200,000 per year

    Head of E-Commerce Melbourne CBD (On-Site) | Global BrandArchies Footwear is one of Australia's fastest-growing consumer brands. Selling millions of units each year, into 8+ regions and growing more than 50% YoY, our e-commerce business is world-class and scaling rapidly.We're now looking for aHead of E-Commerceto join our leadership team and help steer...

  • Head of E-Commerce

    4 weeks ago

    Melbourne, Victoria, Australia Archies Footwear Full time

    OverviewHead of E-Commerce – Melbourne CBD (On-Site) | Global BrandArchies Footwear is one of Australias fastest-growing consumer brands. Selling millions of units each year, into 8+ regions and growing more than 50% YoY, our e-commerce business is world-class and scaling rapidly.Were looking for a Head of E-Commerce to join our leadership team and help...

  • Head of E-Commerce

    4 weeks ago

    Melbourne, Victoria, Australia Archies Footwear Full time

    OverviewHead of E-Commerce – Melbourne CBD (On-Site) | Global BrandArchies Footwear is one of Australias fastest-growing consumer brands. Selling millions of units each year, into 8+ regions and growing more than 50% YoY, our e-commerce business is world-class and scaling rapidly.Were looking for a Head of E-Commerce to join our leadership team and help...

  • E-commerce and Portals Administrator

    2 weeks ago

    Melbourne, Australia Sharp & Carter Full time

    $70,000 - $80,000+ | Amazing starting salaries available - Excellent workplace culture | Modern Office | Free Parking on site - WFH flexibility and amazing avenues to grow!! **About the role** This is an exciting new role to help our client oversee their eCommerce platform. In this role you will manage all responsibilities relating to their website as well...

  • E-commerce Specialist

    6 days ago

    Melbourne, Australia Permanser Australia Pty Ltd Full time

    Our womenswear client is looking for a Fashion E-Commerce Specialist to join the team on a full-time permanent basis. As part of a small team, you will be responsible for overseeing and optimising the Shopify-based online store. Your role will involve managing the end-to-end e-commerce process, from product listings to customer experience, to drive sales...

  • E-commerce Coordinator

    7 hours ago

    Melbourne Northern Suburbs, Australia HAYS Full time

    E-Commerce Coordinator | Permanent | Westmeadows |$85K - $90K + super **Your new company** This organisation is known worldwide as the iconic Australian fashion footwear brand, renowned for its exclusive street style and fashion forward footwear. With their innate understanding of fashion and an unparalleled expertise in design, they are the on-trend...

  • E - Commerce and CRM Manager

    1 week ago

    Melbourne, Victoria, Australia Gingerlilly Sleepwear Full time $80,000 - $120,000 per year

    GingerlillyE - Commerce & CRM ManagerFull-timeGingerlilly SleepwearGingerlilly Sleepwear is a growing luxury sleepwear brand known for its elegant, high-quality designs and commitment to delivering unparalleled comfort.Are you passionate about fashion, e-commerce and delivering an excellent customer experience? We're looking for a sharp, commercially minded...

  • E - Commerce and CRM Manager

    4 weeks ago

    Melbourne, Victoria, Australia Gingerlilly Sleepwear Full time

    OverviewGingerlillyE - Commerce & CRM ManagerFull-timeGingerlilly SleepwearGingerlilly Sleepwear is a growing luxury sleepwear brand known for its elegant, high-quality designs and commitment to delivering unparalleled comfort.Are you passionate about fashion, e-commerce and delivering an excellent customer experience? We're looking for a sharp, commercially...

  • E - Commerce and CRM Manager

    4 weeks ago

    Melbourne, Victoria, Australia Gingerlilly Sleepwear Full time

    Overview Gingerlilly E - Commerce & CRM Manager Full-time Gingerlilly Sleepwear Gingerlilly Sleepwear is a growing luxury sleepwear brand known for its elegant, high-quality designs and commitment to delivering unparalleled comfort. Are you passionate about fashion, e-commerce and delivering an excellent customer experience? We're looking...