E-commerce Customer Service Officer

2 weeks ago

Melbourne, Australia TAG Heuer Full time

POSITION

Reporting to the Melbourne Boutique Manager, the E-Commerce Customer Service Officer will be based in the Melbourne Boutique back office and be responsible for meeting individual and E-commerce sales targets and providing an exceptional level of online client service at all times.

**KEY RESPONSIBILITIES**

In addition to maximising sales opportunities and developing potential clients, you will be:

- Storytelling/client experience: bringing emotion, surprise, and culture to the client.
- Replying to comments on social media, Google reviews etc.
- Managing ongoing customer relationships.
- Assisting customers with phone/online orders and after-sales service issues.
- Looking after waitlist, pre-orders, and orders and liaising with the logistics team.
- Following up on orders and liaising with customers, retail, repair services etc.
- Following up on all customer requests to ensure the brand provides the highest level of customer service in the industry.
- Working and communicating closely with the Boutique Manager and Senior Ecommerce Specialist to drive key promotions and report back on products on customer feedback in a timely manner.
- Achieving sales targets andbuilding greater product and brand awareness for customers.
- Maintaining and updating regular client correspondence.
- Keeping abreast with products and selling strategies by attending all training programs and courses arranged by the company.
- Demonstrating a certain level of flexibility and adaptability with the roster i.e. change in hours/days etc.
- Developing collaborative, positive working relationships with team members at the boutique.
- Being a strong team player: ad hoc assist the boutique in sales and customer service during extreme peak periods.
- Collaboratively working with the management and keeping them informed with new ideas to improve everyday business in the E-commerce channel.
- Respecting, supporting and working efficiently with everyone to create a dynamic team.
- Acting as a brand ambassador and upholding the brand image of TAG Heuer.
- Well-presented and groomed at all times.

PROFILE

At TAG Heuer, we are looking for talents who are creative, energetic, pragmatic, results-orientated and agile. While technical expertise is very important in everything we do, personality matters a lot to us: bring your own style & charisma

You must possess the below:

- Sales & service oriented
- Mature, Adaptable and Flexible
- Good verbal and written communication skills
- Well versed with the luxury goods industry and customers
- Passion for retail, timepieces, jewellery
- High integrity and honest
- Willingness to represent the brand and act as the ‘’ambassador’’
- Team player

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