Client Success Manager

2 weeks ago

Brisbane, Australia FiltaGlobal Full time

Work for a rapidly expanding specialist agency in Australia.
- Join a dynamic team of talented, motivated niche specialists.
- Learn from experts in the international eCommerce agency and take advantage of a clear, unrivalled international career path in digital marketing.
- $65,000 - $70,000 per annum - Full-Time Role

**About the Company**

They are a growing advertising agency that specializes in developing smart marketing solutions. International clients enjoy working with them because they are excellent at converting first-time customers into devoted brand champions and are constantly developing their techniques to win more sales and increase their clients' revenues.

**About the role**

As a Client Success Manager, you will be responsible for ensuring our clients have a positive and rewarding experience with our agency.

**Responsibilities and Expectations**
- Proactively manage client communications, expectations, and issues throughout their engagement to ensure a positive client experience.
- Manage the quality of deliverables for clients, ensuring they meet the brief and client expectations.
- Review and monitor the performance of business solutions to ensure they meet agency standards and function effectively and efficiently.
- Identify and proactively solve issues that arise on services for clients, working with Digital Producers to resolve issues and manage client expectations and concerns.
- Set and manage client budgets, overseeing the performance of client work in accordance with time and budget commitments.
- Prepare reports for clients and work with them to understand the performance of the services provided.
- Collaborate with Strategists and Digital Producers to maximize the effectiveness of business solutions for clients, identifying opportunities for improvement and additional solutions.
- Work with sales team members to identify opportunities for growing clients and support the Strategists in securing client renewals.
- Actively contribute to the development of new operational processes to improve the efficiency and effectiveness of services for clients.

**Position prerequisites**:

- Bachelor’s degree in Marketing, or a related field
- 1-2 years of experience in a client-facing role, preferably in a digital agency or SaaS solution
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team.
- Comfortable working in a fast-paced environment

**What’s Next?**

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