Client Success Manager

2 days ago

Brisbane, Australia FiltaGlobal Full time

Work for a rapidly expanding specialist agency in Australia.
- Join a dynamic team of talented, motivated niche specialists.
- Learn from experts in the international eCommerce agency and take advantage of a clear, unrivalled international career path in digital marketing.
- $65,000 - $70,000 per annum - Full-Time Role

**About the Company**

They are a growing advertising agency that specializes in developing smart marketing solutions. International clients enjoy working with them because they are excellent at converting first-time customers into devoted brand champions and are constantly developing their techniques to win more sales and increase their clients' revenues.

**About the role**

As a Client Success Manager, you will be responsible for ensuring our clients have a positive and rewarding experience with our agency.

**Responsibilities and Expectations**
- Proactively manage client communications, expectations, and issues throughout their engagement to ensure a positive client experience.
- Manage the quality of deliverables for clients, ensuring they meet the brief and client expectations.
- Review and monitor the performance of business solutions to ensure they meet agency standards and function effectively and efficiently.
- Identify and proactively solve issues that arise on services for clients, working with Digital Producers to resolve issues and manage client expectations and concerns.
- Set and manage client budgets, overseeing the performance of client work in accordance with time and budget commitments.
- Prepare reports for clients and work with them to understand the performance of the services provided.
- Collaborate with Strategists and Digital Producers to maximize the effectiveness of business solutions for clients, identifying opportunities for improvement and additional solutions.
- Work with sales team members to identify opportunities for growing clients and support the Strategists in securing client renewals.
- Actively contribute to the development of new operational processes to improve the efficiency and effectiveness of services for clients.

**Position prerequisites**:

- Bachelor’s degree in Marketing, or a related field
- 1-2 years of experience in a client-facing role, preferably in a digital agency or SaaS solution
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team.
- Comfortable working in a fast-paced environment

**What’s Next?**

euOBxxhY8u

  • Client Success Manager

    6 days ago

    Brisbane, Australia Forwood Safety Full time

    Enhance Your Career Journey at Forwood! Opportunities for a Client Success Manager Forwood is a global organisation comprising of a team of passionate, values driven professionals with a laser focus on fatality prevention. We have created a robust SaaS-based Critical Risk Management System that has changed the way safety is managed in every industry. Our...

  • Client Success Manager

    2 days ago

    Brisbane, Australia FireMate Full time

    Do you have experience using the **FireMate software solution?** Would you like to utilise that experience by joining the FireMate team and helping other clients maximise our solution's benefits? Do you want to take your career into a company **offering fast career development and progression?** Do you like wearing red Converse shoes? **Did you answer...

  • Client Success Partner

    2 weeks ago

    Brisbane, Queensland, Australia Awakened Acceleration Full time $80,000 - $120,000 per year

    AtAwakened Acceleration Inc, we empower individuals and teams to grow through transformative coaching, leadership training, and mindset development. Our programs help clients gain clarity, boost productivity, and achieve tangible personal and professional success.We are passionate about making real-world impact, and our team is made up of purpose-driven...

  • Client Success Manager

    2 weeks ago

    City of Brisbane, Australia Vald Performance Pty Full time

    Are you a health or performance professional thinking about a career change? Are you passionate about how technology can help progress your profession? If you have experience working in a clinical or high-performance setting and are a physiotherapist or an athletic trainer a role as a Client Success Manager at VALD could be the change you need! About the...

  • Global Client Success Leader

    6 hours ago

    Brisbane, Australia Scout Talent HQ Full time

    **Lead a global team, elevate client support standards, drive business growth, and foster professional development.**: - **Supercharge client support while driving expansion through upselling and relationship building.**: - **Competitive salary ($100,000 - $120,000), full-time employment, located in Milton, Brisbane,...

  • Client Success Account Manager, Platforms

    6 days ago

    Brisbane, Queensland, Australia Worldpay Full time $80,000 - $120,000 per year

    Are you ready to write your next chapter?Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we...

  • Remote Success Leader

    2 days ago

    Brisbane, Queensland, Australia Ignite An Amazing Lifestyle - Barbara Kowk Success And Empowerment Full time $80,000 - $120,000 per year

    Step into a high-impact, flexible role as a Remote Success Leader, where your professional expertise, growth mindset, and results-driven approach drive meaningful outcomes. This role offers the opportunity to apply your leadership skills in a dynamic, remote environment designed to support continuous development, career progression, and purpose-driven...

  • Customer Success Manager

    1 week ago

    Brisbane, Australia etrainu Full time

    Location- Brisbane- Department- Customer Success- Type- Full TimeWe are currently looking for a Customer Success Manager to deliver exceptional customer service and provide our clients the solutions and support to achieve their goals. This role will be reporting to the Head of Customer Success and based in the Brisbane headquarters. **Responsibilities**: -...

  • Customer Success Manager

    6 days ago

    Brisbane, Queensland, Australia etrainu Full time

    About the jobetrainu is an established leader in online learning design, development, delivery and assessment founded in Australia. Our customer first approach is driving rapid growth in our SaaS products.As a Customer Success Manager, you will be building strong relationships with etrainu's client base, ensuring their successful adoption & utilisation of...

  • Client Manager

    1 week ago

    Brisbane, Australia Aon Corporation Full time

    Posting Description: - Leadership role within a leading global risk management company - Service a substantial and varied client portfolio - Highly successful and collaborative team with proven record of success **Client Manager, Global & Corporate** A core Client Segment within Aon Risk Solutions, Corporate & Global specializes in the provision of...