Client Success Manager

Do you have experience using the **FireMate software solution?** Would you like to utilise that experience by joining the FireMate team and helping other clients maximise our solution's benefits? Do you want to take your career into a company **offering fast career development and progression?** Do you like wearing red Converse shoes?

**Did you answer 'yes'?** Please read on.

**FireMate** is a pioneer in the fire protection industry, and we're looking for a **Client Success Manager** to join our growing team.

**Your mission...(should you choose to accept it ) is to**:
Help FireMate customers to maximise the benefits of using our solution by delivering world-class client services to grow and support long-term relationships.

**Your responsibilities will include**
- Wowing the socks off FireMate customers and prospects
- Guiding customers smoothly through their FireMate journey
- Acting as the critical liaison between customers and internal FireMate teams
- Encouraging renewals, upsells, and cross-sells on your allocated accounts
- Be the voice of the customer internally, ensuring market intelligence is passed through appropriate channels to the right teams
- Utilise solid client success principles in managing your clients, such as account planning, process improvement and driving software adoption

**We're looking for someone with...**
- Technical skills and preferably familiarity with our software solutions
- Familiarity with the Australian fire industry (preferred)
- An eagerness and passion for understanding clients and their business goals
- Previous experience in account management, client success/services or sales environment
- Excellent verbal and written communication
- A sense of humour
- Passion, commitment, and drive
- A willingness to embrace the FireMate culture
- An attitude of 'whatever it takes' to get the job done and ensure client satisfaction

**We figure you know how to use (or can learn quickly)**
- A computer (you'd be surprised )
- MS365 (Excel wizards are favourable)
- FireMate software suite of products - customer portal, mobile tech app and FPMS
- CRMs (HubSpot experience would be very cool, but not essential)
- A Gas Chromatograph Mass Spectrometer (just kidding)

**We reckon you're...**
- Resourceful
- Full of ideas (some good, some, well )
- A team player
- Ready, willing and able to learn
- Organised
- A good listener
- Good at speling and a keen aye for dretail
- Born with a customer-first mindset
- Excellent at managing the expectations of clients and your colleagues
- Empathetic, persuasive and an active listener
- Keen on mentoring those around you to ensure we are operating at world-class standards
- Able to manage time and projects in your sleep

You will become an active member of the FireMate family, providing a personal contribution that ensures we are the best at what we do In return for hard work, FireMate offers a generous package, a rewarding career path, and mentoring from senior management.

If this sounds like you, we'd love to hear from you.

**About FireMate**:
FireMate is the global leader in fire protection maintenance software and remote fire panel monitoring, headquartered in Australia. FireMate is part of the Halma group of life-saving technology companies. Halma is headquartered in London and employs over 7,000 people in more than 20 countries.

Our pioneering solutions are designed with first-hand fire industry experience specifically for fire protection maintenance providers to transform how they manage their business.

Our mission is to help our clients optimise and modernise their processes and run their companies as efficiently as possible. Our team of fire industry experts is dedicated to offering the best support and to providing training and business advice tailored to our client's requirements.

Our software and services enable our clients to schedule maintenance and testing of fire protection assets in accordance with industry standards. The system provides complete traceability of test and service operations, providing fire maintenance providers and building owners and managers with peace of mind that regulatory obligations have been fulfilled.

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Brisbane QLD: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)