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Client Services Team Leader

3 weeks ago

Chatswood, Australia Asuria Full time

**Inspire and make a genuine difference**:

- ** Fantastic culture within a purpose and values driven organisation**

**About Us**

Asuria is a purpose and values driven organisation which supports communities by delivering a wide range of services to jobseekers including Workforce Australia, Disability Employment Services, ParentsNext, New Business Assistance with NEIS, Transition to Work, Time to Work and Jobs Victoria.

Asuria operates with a diverse portfolio of associated entities and JVs including Asuria Sweden, Australian Employment and Training Solutions (AETS), EyrePlus, TRACQS, Bamara and JobEdge.

**The Opportunity**

**Key Accountabilities**
- Manage and delegate day-to-day activities for the team.
- Manage performance of other team members.
- Ensure the team are up to date with the latest information.
- Act as the first escalation point for Customer Service queries, achieving best outcomes for internal & external stakeholders.
- Provide daily support to individual team members, supporting them with queries and challenges posed by external & internal customers
- Manage inbound and outbound phone and online enquiries.

**What sets you apart from the rest?**
- Good experience as a customer service team leader or demonstrated experience in a similar role.
- Demonstrated customer service focus and solution orientated approach.
- Ability to maintain internal and external stakeholder relationships.
- Able to perform under limited direction, manage own time and prioritise work
- Professional written and verbal communication skills.
- Good problem-solving skills and strong attention to detail.
- Excellent interpersonal skills.

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