Customer and Compliance Officer

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Customer and Compliance Officer

You will be responsible for delivering excellent experience to our customers and clients. You will work collaboratively with your Sedgwick colleagues and have the customer and client at the centre of everything you do whilst achieving timely outcomes.

**What are my accountabilities?**
- Coordinate triage efforts as calls are received
- Obtain and process key information relating to customer enquires
- Maintain high level of customer service with all internal and external stakeholders
- Developing and implementing processes to prevent adhere to compliance requirements.
- Monitoring compliance with insurance regulations, and internal service level agreements.

**About you**:

- Experience in insurance industry and an understanding of relevant Insurance industry regulations
- Strong attention to detail and analytical thinking.
- Excellent communication and interpersonal skills

Sedgwick supports a hybrid working model and initial training days will be paid and will be facilitated in our metro Wollongong office.

Please note that as part of our recruitment process, we conduct work rights and police checks. Additionally, we use Hirevue to facilitate online interviews.

**Caring Culture**

It’s at the heart of everything we do, and we show we care by living our core values: Empathy, Accountability, Inclusion, Collaboration, and Growth. By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Sedgwick is an equal opportunity employer, recognized by the Diversity Council of Australia. We're committed to fair and accessible recruitment. If you need special accommodations, please let us know when applying.

If you are successful in joining our team, you will be required to complete reference checks, mandatory background checks, including a police check and work rights.

**Why Sedgwick?**

Sedgwick is the global leader in claims administration, loss adjusting, benefits administration, and product recall. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.

Every day, our colleagues are working to make the world better. They’re helping people recover after an injury or illness. They’re assisting with damage from a natural disaster. They’re even giving back to others in their spare time, championing over 500 charities in communities around the world, and counting.

Whether you’re in loss adjusting, claims, customer service, nursing, engineering, IT or another specialty, there’s a place for you here to be a force for good.

**Some of the Benefits of working with us are**:

- Hybrid working arrangement. #LI-Hybrid
- Sedgwick Australia University - access to more than 15,000 courses on demand and opportunities to continue formal education
- +0.5% on top of Superannuation Guarantee
- Domestic and International Career Pathways
- Sedgwick Colleague Resource Groups - international, cross-functional, colleague-led groups aimed at fostering an inclusive workplace

Sedgwick is an Equal Opportunity Employer.