Platform Product Manager

**Who are we?**:
We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.

**The role**:
The Operational Technology (OT) branch is responsible for leading the delivery and support of real-time operational systems within South East Water, and is aligned under South East Water’s Digital and Transformation branch.

The focus of the Operational Technology (OT) Platform Product Manager will be to lead the development and delivery of customised products and services while leveraging the Internet of Things (IoT). The role will work closely with a team of developers, support analysts, internal and external stakeholders. This role will require a strong leader with visionary qualities, who can see the wider picture and display a clear vision for the product. The Platform Product Manager will have a passion for understanding a product E2E, including downstream system impacts and will be able to make clear, confident decisions.

Key responsibilities:

- Development, maintenance and supporting of systems created by the Operational Technology team
- Supporting IoT systems: managing support to SEW stakeholders, as well as managing vendors relationships. Systems include: Lentic, One Asset, Whisphr, Snap and Solve, OneBox commissioning portal, Hydrotrak etc
- Owning the IoT Product Requirements and Backlog: Overseeing of business needs and insights then translating those into user stories and technical requirements
- Defining Product Vison and Roadmaps: Develop and present the vision of IoT products aligning with business goals and initiatives
- Manage Release Plans: Lead, plan, monitor and drive sprints, UAT and releases. Represent OT at TRB(Technical Review Board), CAB (Change Advisory Board), ASRB( Architecture & Security Review Board) and Industry 4.0
- Develop and maintain close relationships with relevant stakeholders including Australian water authorities, technology partners
- Product Governance including reporting, strategic alignment, risk management, product lifecycle management, change controls, stakeholder engagement and documentation
- Coach, mentor and support direct reports

**Who are you?**:

- 10+ years of experience as a Platform Manager, Product Owner, Product Manager, or Technical Product Lead, ideally with IoT product exposure
- 5 -7 years’ experience in leadership role managing IT or technical disciplined teams
- Proven experience in product release along with strong project management skills to drive results (eg: Scrum, Kanban, SAFe)
- Strong understanding of Iot architecture and ecosystems (Edge devices, protocols:LWM2M, Python, data platforms, firmware/software integration)
- Experience with Jira, Azure DevOps, Confluence
- Comfortable working with hardware, software and cloud platforms
- A passion for technology and innovation

**What's in it for you?**:
Working at South East Water means you can enjoy a wealth of benefits, starting with the chance to be part of an organisation deeply committed to environmental initiatives and sustainability; one who has been recognised as one of the top 101 Workplaces for Women in Australia by Work180 for the past two consecutive years.

South East Water cultivates a dynamic culture that emphasises collaboration and strong work ethics, supported by career-focused learning and development opportunities.

As a SEW employee, you can enjoy the following offerings from our benefits package:

- Access to My Fitness Passport, an Employee Assistance Program (EAP), annual flu shots, and health checks.
- Work-life balance with flexible working arrangements, including hybrid work options and leave purchasing.
- Life insurance and salary continuance.
- 15 weeks paid parental leave and paid superannuation on eligible portions of unpaid parental leave.
- Additional leave offerings, such as cultural and ceremonial leave and study leave.
- Head office with modern facilities and panoramic beachfront views, a separate parents' room, a prayer and meditation room, an onsite cafe, and free parking.
- Opportunity to be part of great initiatives involving the local community

**We're for everyone**:
Our people are as diverse as the communities we serve. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers.

**Keen to make an impact?**:
South East Water operates a 24/7 service environment. Whilst this role does not involve after-hours rostered duty, all employees may be required to provide out of hours support from time to time as required.