Customer Service Lead
3 days ago
**We are Activ**. We are **Customer Driven**, **Listen Loudly**, we **Dare to Try** and **Deliver on Promises**. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose.
**If you’re looking for an opportunity where you can really make a difference and our Values resonate with yours, t**hen come join us**
We offer generous benefits such as:
- Salary-sacrificing options up to $18,550 to increase your take-home pay
- Options for work-life balance
- Training through Activ’s RTO
- Various staff benefits from our corporate partners
- Employee assistance and wellbeing program
- An accepting and open environment to work and thrive in while giving back to the community
When successfully appointed, you will receive a ticket into our draw to win a car, holiday or cash valued at $20,000. All staff are eligible to earn additional tickets in this draw by successfully referring others to the Activ team.
**About the role**
The **Customer Service Lead **at Activ, reports to Head of Sales and Development. Leading a small team this role is responsible for creating an exceptional customer experience, being the first point of contact in the customer journey. Driving system-based initiatives to improve data integrity and finding solutions. As a connector of people this role links our customers to Activ’s specialised services to meet their personal goals and needs, as well as linking internal and external stakeholders.
A typical day in the role may look like
- Being the first point of contact for all inbound calls and queries using centralised systems to capture and manage enquiries, ensuring all relevant customer data is captured in Activ systems accurately
- Liaising with internal and external stakeholders to identify upcoming events or opportunities and coordinating Activ’s representation at these events
- Manage Activ’s database of internal and external stakeholders identifying opportunities to enhance customers service offerings
- Accurately gather, collate and report on critical information that supports funder account management and the timely and accurate claiming of services
- Actively seek opportunities to share information and provide feedback in team meetings
- Actively participate in the measurement and reporting on customer satisfaction for continual improvement
- Excellent written and verbal communication with good problem solving skills
- Strong customer centric approach with the ability to triage queries and work towards the best outcome for our customers
- Experience leading a team working towards and setting expectations to deliver on organisational and team objectives
- Previous experience using systems such as CRM’s, MS Excel, phone systems
- WA Drivers licence
- Flexible, adaptable attitude with a ‘can-do’ approach
- National Police Clearance and/or NDIS worker screening check.
- NDIS Worker Orientation Module
**_To deliver the best service for our customers, we strive toward a workforce that reflects the diverse community that we support. We are an equal-opportunity employer, and all qualified applicants will receive consideration for employment._
-
Customer Service Lead
2 weeks ago
Wembley, Australia Activ Full timeWe are **Activ**. We are **Customer Driven**, **Listen Loudly**, **we **Dare to Try** and **Deliver on Promises**. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose. **If you’re looking for an opportunity where you can...
-
Customer Service Coordinator
6 days ago
Wembley, Australia Activ Full time**We are Activ**. We are **Customer Driven**, **Listen Loudly**, we **Dare to Try** and **Deliver on Promises**. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose. **If you’re looking for an opportunity where you can...
-
Customer Service Coordinator
3 days ago
Wembley, Australia Activ Full time**We are Activ**. We are **Customer Driven**, **Listen Loudly**, we **Dare to Try** and **Deliver on Promises**. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose. **If you’re looking for an opportunity where you can...
-
Customer Service Coordinator
2 weeks ago
Wembley, Australia Activ Full time**We are Activ**. We are **Customer Driven**, **Listen Loudly**, we **Dare to Try** and **Deliver on Promises**. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose. Activ merged with national disability services provider...
-
Customer Service Coordinator
6 days ago
Wembley, Australia Activ Full time**We are Activ**. We are **Customer Driven**, **Listen Loudly**, we **Dare to Try** and **Deliver on Promises**. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose. **If you’re looking for an opportunity where you can...
-
Mlcoa - Customer Service Officer
10 hours ago
Wembley, Australia mlcoa Full time**Company Description** mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession. We are seeking an enthusiastic and driven Client Services Officer with prior experience as a nurse, allied health...
-
Customer Service Officer
2 weeks ago
Wembley, Australia mlcoa Full timeCompany Description - Would you like to work with a great team of people and learn new skills within a multi-national organisation?_ - mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession and we...
-
Wembley, Australia Pack & Send Subiaco Full time**Attractive package: Base $68K + Superannuation + Performance Bonuses + Sales Bonuses** **Sales bonuses are available for those who go the extra mile.** If you’re motivated, there’s plenty of room to increase your earnings based on performance. **About Us**: Founded in 1993, PACK & SEND is recognised & awarded as providing the best courier service...
-
Internal Sales/quoting Specialist/customer Service
11 hours ago
Wembley, Australia Pack & Send Subiaco Full time**Attractive package: Base $68K + Superannuation + Performance Bonuses + Sales Bonuses** **Sales bonuses are available for those who go the extra mile.** If you’re motivated, there’s plenty of room to increase your earnings based on performance. **About Us**: Founded in 1993, PACK & SEND is recognised & awarded as providing the best courier service...
-
Wembley, Australia Pack & Send Subiaco Full time**Attractive package: Base $68K + Superannuation + Performance Bonuses + Sales Bonuses** **Sales bonuses are available for those who go the extra mile.** If you’re motivated, there’s plenty of room to increase your earnings based on performance. **About Us**: Founded in 1993, PACK & SEND is recognised & awarded as providing the best courier service...
