Customer Service Coordinator

4 days ago

Wembley, Australia Activ Full time

**We are Activ**. We are **Customer Driven**, **Listen Loudly**, we **Dare to Try** and **Deliver on Promises**. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose.

**If you’re looking for an opportunity where you can really make a difference and our Values resonate with yours, t**hen come join us**

We offer generous benefits such as:
- Salary-sacrificing options up to $18,550 to increase your take-home pay
- Options for work-life balance
- Training through Activ’s RTO
- Various staff benefits from our corporate partners
- Employee assistance and wellbeing program
- An accepting and open environment to work and thrive in while giving back to the community

When successfully appointed, you will receive a ticket into our draw to win a car, holiday or cash valued at $20,000. All staff are eligible to earn additional tickets in this draw by successfully referring others to the Activ team.

**About the role**

Reporting to the Customer Service Lead located at our corporate head office in Wembley, the Customer Service Coordinator is responsible for delivering a quality customer experience to all enquires both face to face and using centralised systems to progress and connect enquiries to a range of Activ services.

**A typical day in the role may look like **
- Assist customers with enquiries regarding Activ’s Services
- Checking visitors and facilitating meeting rooms
- Triaging and assessing the eligibility of prospective customers for Activ services
- Data-management and maintenance within a Customer Management System
- Develop, manage and maintain productive relationships with internal and external stakeholders
- Customer centric approach with a passion for assisting others
- Previous experience with disability sector preferred but not essential
- Good attention to detail and strong communication skills
- Experience with MS Office and customer management systems
- National Police Clearance and/or NDIS worker screening check.
- NDIS Worker Orientation Module

**_To deliver the best service for our customers, we strive toward a workforce that reflects the diverse community that we support. We are an equal-opportunity employer, and all qualified applicants will receive consideration for employment._

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