Assistant Retail Store Manager Customer Service

**Attractive package: Base $68K + Superannuation + Performance Bonuses + Sales Bonuses**

**Sales bonuses are available for those who go the extra mile.** If you’re motivated, there’s plenty of room to increase your earnings based on performance.

**About Us**:
Founded in 1993, PACK & SEND is recognised & awarded as providing the best courier service experience in Australia. We operate in the parcel, freight, and eCommerce logistics sector, with over 130 Retail Service Centres across Australia, New Zealand, and the UK.

**What Kind of Person Suits This Job?**

This role is perfect for someone who:

- Has worked in retail, admin, call centres, pharmacy, or similar
- Enjoys structure and routine
- Enjoys working with people and customer service in general
- Pays attention to detail
- Can commit to a full-time, long-term job (this is not casual or short-term)

**You don’t need freight experience. We’ll train you step-by-step. If you’re good at following a checklist, we’ll help you thrive.**

**What You’ll Do**:
As a Quoting Specialist/Customer Service team member of our team, you will:

- **Quoting**: Provide expert advice and pricing for domestic and international shipments.
- **Sales Excellence**: Manage over-the-counter sales, handle telephone inquiries, and process online transactions.
- **Customer Relations**: Deliver outstanding service and build strong customer relationships.
- **Logistics Coordination**: Track and trace shipments to ensure timely deliveries.
- **Administrative Support**: Complete essential administrative tasks to keep the Service Centre running smoothly.
- **Communication Management**: Coordinate communications within and outside the Service Centre.

**Exciting Sales Opportunities**:

- **Sales Experience Welcome**: If you have sales experience, we invite you to apply— it's a huge bonus for this role
- **Comprehensive Training & Support**: Enjoy full training and ongoing coaching to help you succeed in your sales career.

**Hours & Pay**:

- Full-time, 45 hours/week, Monday to Friday
- Stable roster, no late nights or weekends
- Pay will reflect your experience, with increases after training milestones
- Long-term job security and promotion pathways

**What We Offer**:

- **Competitive Pay**: We value your skills and offer a competitive remuneration package.
- **Monthly bonuses**: Based on performance and accuracy
- **Stable Employment**: A secure, full-time role in a supportive environment.
- **Professional Growth**: Opportunities for long-term growth within the organization.
- **Dynamic Team Environment**: Work with a fun, professional, and diverse team from around the globe.
- **Exclusive Opportunities**: Interstate travel for select conferences and events.
- **Impactful Work**: Be part of a rapidly growing company where your contributions make a real difference.

**What We’re Looking For**:

- **Permanent Full time working rights**: This is a full-time, long-term position requiring the right to work in Australia on an ongoing basis. Applicants on a working holiday visa, which permits employment for a limited period, may not meet this requirement
- **Educational Background**: Minimum of Certificate IV qualification. TAFE or University courses are a bonus.
- **Sales Skills**: Any sales experience/skills are highly valued and can fast-track your career progression.
- **Customer Service Skills**:A minimum of 1 year** of Proven success in customer-facing roles with exceptional interpersonal skills.
- **Communication Skills**: Excellent verbal and written communication abilities.
- **Technical Proficiency**: Comfortable using point-of-sale systems and Microsoft Office.
- **Personality Traits**: Energetic, proactive, and able to solve problems efficiently.
- **Team Player**: Ability to work effectively in a fast-paced team environment.

**Ready to Join Us?**

If you're excited about this opportunity and believe you're the perfect fit, we'd love to hear from you

**Embark on an exciting journey with PACK & SEND — where every day brings new challenges and opportunities**
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Pay: From $68,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

Supplementary Pay:

- Commission
- Monthly bonus
- Performance bonus

Application Question(s):

- Do you have permanent long-term working rights in Australia?

**Education**:

- Certificate I - IV (preferred)

Work Location: In person

Expected Start Date: 03/06/2025