Customer Care Consultant

1 week ago

Parramatta, Australia Hudson Australia Full time

Hudson are looking for someone who is an enthusiastic team player with genuine passion to help people and provide great customer service. If you have previous call centre experience and an interest in the health insurance space - we want to hear from you.

As a Customer Care Consultant, you will be primarily responsible for providing excellent customer service and support to the members.

**The role**:
***
- **Full-time, Permanent position**:

- **Modern brand-new offices**:

- **Hybrid working available after the 4 months period**:

- **Customer Care Consultant**:

- **Location**:Parramatta, NSW. Very close to public transport**:

- **Salary: $63,000 per annum + Super**

As a Customer Care Consultant, you will be primarily responsible for providing excellent customer service and support to the members.

**Key Responsibilities**:

- Make outbound calls to members regarding their memberships
- Handle inquiries and resolve issues via phone and other communication channels
- Promoting products and services to existing members
- Collaborate with team members to achieve collective goals
- Deliver First Call Resolutions and endeavour to resolve any issue first time with the aim of retaining the member
- Adhere to company policies and procedures

We are looking for someone who is an enthusiastic team player with genuine passion to help people and provide great customer service. If you have previous call centre experience and an interest in the health insurance space - we want to hear from you.

**You will also have**:
***
- Excellent communication and interpersonal skills
- Caring personality with a great level of empathy
- No planned leave for 6 months
- Previous experience in promotion of products and services would be beneficial
- Ability to thrive in a fast-paced KPI driven environment
- Strong problem-solving skills

  • Customer Care Consultant

    1 week ago

    Parramatta, Australia HCF Full time

    **The Role** The **Retention Customer Care Consultant** is responsible for maximising outbound and inbound call opportunities to promote HCF Group products and services as they save existing HCF members who have indicated they wish to cancel and win back members who have left the fund. The Retention Customer Care Consultant is required to manage member...

  • Customer Care Consultant

    5 days ago

    Parramatta, Australia HCF Full time

    Join an award winning team at the HCF contact centre and provide Uncommon Care to our Members over the phone. About The Role Our Member Care Consultants are instrumental in managing the member experience for HCF Members to ensure that they always receive a personal and exceptional service over the phone. Working within a contact centre to clear targets,...

  • Customer Care and Support Officer

    1 week ago

    Parramatta, Australia Just Better Care Full time

    **Office**: Ryde Parramatta / Bankstown**: **Location**:Ryde/Parramatta & Bankstown**: **Employment Status**:Full-time**: - Are you passionate about making a positive difference in your local community? - Assist customers to live independently in their home, keeping them safe and connected to their community. The Customer Care and Support Officer will be...

  • Customer Care Consultant

    7 days ago

    Parramatta, Australia HCF Full time

    **Start Date: 26 of **September** start date!** **Salary: $55,630 + Super + 9.5%-18% shift Loading (min $67k Inc Super)** **About HCF** At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.7 million members with...

  • Customer Care Consultant

    6 days ago

    Parramatta, Australia HCF Full time

    Permanent, full time - 37.5 hours/week - Parramatta, NSW (hybrid working available) - $57, 470 base + super + shift loading (18% rotational or 9.5% fixed loading) The Role: Our Customer Care Consultants are instrumental in managing the customer experience for HCF Members to ensure that they always receive a personal and exceptional service. Working within a...

  • Customer Care Consultant

    2 days ago

    Parramatta Park, Queensland, Australia HCF Australia Full time

    Join to apply for the Customer Care Consultant role at HCF Australia1 day ago Be among the first 25 applicantsJoin to apply for the Customer Care Consultant role at HCF AustraliaJoin an award winning team at the HCF contact centre and provide Uncommon Care to our Members over the phone.About The RoleOur Member Care Consultants are instrumental in managing...

  • Customer Care Consultant

    2 weeks ago

    Parramatta, Australia EML Full time

    **Customer Care Consultant (Case Manager) - Parramatta**: NSW - Parramatta Workers Compensation Full Time - **Use your strong admin skills to build a rewarding career helping people get their lives back**: - **No industry experience required, ongoing learning and development support provided**: - **Flexibility to work from home to support work/life balance...

  • Customer Service Consultant

    3 days ago

    Parramatta, Australia Ventia Pty Limited Full time

    **Whats On Offer**: - Commencing ASAP. - Shifts are Monday to Friday. - Flexibility to potentially work from home and from the Parramatta office - which is conveniently located close to public transport - Supportive, friendly and diverse office environment - Comprehensive onboarding training program designed to set you up for success **What we are looking...

  • Customer Service Consultant

    2 weeks ago

    Parramatta, Australia SuperCare Full time

    **ABOUT US** At SuperCare, we believe that health and well-being should always come first. As a pioneering Australian company, we are committed to empowering individuals to prioritise their health by facilitating the early release of Superannuation for essential medical treatments. We have been positively impacting the lives of thousands since we started...

  • Customer Care Consultant

    3 days ago

    City of Parramatta Council, Australia HCF Australia Full time

    Join to apply for the Customer Care Consultant role at HCF Australia1 day ago Be among the first 25 applicantsJoin to apply for the Customer Care Consultant role at HCF AustraliaJoin an award winning team at the HCF contact centre and provide Uncommon Care to our Members over the phone.About The RoleOur Member Care Consultants are instrumental in managing...