Customer Care Consultant

3 days ago

Parramatta, Australia Hudson Australia Full time

Hudson are looking for someone who is an enthusiastic team player with genuine passion to help people and provide great customer service. If you have previous call centre experience and an interest in the health insurance space - we want to hear from you.

As a Customer Care Consultant, you will be primarily responsible for providing excellent customer service and support to the members.

**The role**:
***
- **Full-time, Permanent position**:

- **Modern brand-new offices**:

- **Hybrid working available after the 4 months period**:

- **Customer Care Consultant**:

- **Location**:Parramatta, NSW. Very close to public transport**:

- **Salary: $63,000 per annum + Super**

As a Customer Care Consultant, you will be primarily responsible for providing excellent customer service and support to the members.

**Key Responsibilities**:

- Make outbound calls to members regarding their memberships
- Handle inquiries and resolve issues via phone and other communication channels
- Promoting products and services to existing members
- Collaborate with team members to achieve collective goals
- Deliver First Call Resolutions and endeavour to resolve any issue first time with the aim of retaining the member
- Adhere to company policies and procedures

We are looking for someone who is an enthusiastic team player with genuine passion to help people and provide great customer service. If you have previous call centre experience and an interest in the health insurance space - we want to hear from you.

**You will also have**:
***
- Excellent communication and interpersonal skills
- Caring personality with a great level of empathy
- No planned leave for 6 months
- Previous experience in promotion of products and services would be beneficial
- Ability to thrive in a fast-paced KPI driven environment
- Strong problem-solving skills

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