Manager, Community Access Services, Victorian Civil
2 weeks ago
Location: Melbourne | CBD
Job type: Full time
Organisation: Court Services Victoria
**Salary**: $127,467 - $170,579
Occupation: Community Services
Reference: VG/VT0011A
- VCAT is seeking an experienced and passionate Manager who is adept at managing a large and busy team to ensure smooth running of Tribunal Community Access Services
- You must have experience in leading teams, with a knack for customer service, diplomacy and relationship building. Your role involves providing authoritative advice on complex matters to the Executive team
- VPS6 - Melbourne CBD location
- Permanent Full Time position
- You enjoy and have experience working in the complex customer centric organisations
**About us**
The Services and Legal function is responsible for the effective operations of VCAT's tribunal services. This functional stream supports the key role of Members in deciding cases that come to VCAT, from scheduling matters to assisting parties to complete pre-hearing steps, to providing "on the day" support to Members and parties. This role works closely with Members and the VCAT Executive to ensure the optimal delivery of support services and the smooth scheduling and running of hearings.
**About the role**
You can effectively lead, develop and manage large customer focussed teams to build and maintain rapport, relationships and collaborative work processes between these sections. Extensive knowledge in customer driven processes and trends, driving cultural change, policies and new service initiatives.
Implement customer service frameworks, responding to emerging systemic issues and dispute resolutions.
**About you**
Ideally you have extensive managerial experience in a customer centric environment.
You can demonstrate you are experienced in providing effective leadership to a busy operational team, and in providing insight and complex authoritative advice on complex issues to senior managers and stakeholders.
You enjoy driving cultural change, maintaing positive staff morale and commiting to high quality customer services.
**How to apply**
- resume
- a short covering letter
For further information on the position, please see the attached position description.
**Other Information**:
Court Services Victoria (CSV) is the employer of staff at all Victorian courts and tribunals, the Judicial College of Victoria, and the Judicial Commission of Victoria. CSV offers a wide range of legal and non-legal career options as well as attractive employee benefits.
Employees of Court Services Victoria are required to comply with any applicable government pandemic order, as well as any policy implemented by Court Services Victoria, in relation to mandatory vaccinations against COVID-19. It is a condition of any offer of employment that applicants for vacant roles with Court Services Victoria agree to comply with any applicable pandemic order or policy regarding mandatory vaccinations.
CSV is committed to building a diverse workforce, inclusive culture, providing a safe and respectful workplace and has zero tolerance for violence against women. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.
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