Team Leader, Dispute Services

The NSW Personal Injury Commission is looking for a Team Leader, Dispute Services to join our team
- Fantastic full time ongoing role based in Oxford Street, Darlinghurst
- Clerk grade 7/8, salary range: $101,947 - $112,849 base per annum plus superannuation
- Wellbeing programs and resources available
- Excellent career development and learning development opportunities.

**About Us**
The Personal Injury Commission (Commission) resolves disputes between people injured in motor accidents and workplaces in NSW, insurers and employers.

The Commission is an independent statutory tribunal within the New South Wales justice system, committed to providing a transparent and independent dispute resolution service.

Resolving disputes justly and efficiently in the shortest time frame is a priority for the Commission. We work with all parties (injured persons, insurers, and employers, where relevant) to discuss ways of achieving this.

The Commission exercises functions in two divisions - the Motor Accidents Division and the Workers Compensation Division. You can read more about the PIC - here.

As noted above, although the Commission is an independent Tribunal, the staff who work in the Tribunal are employed by Department of Customer Service. Understand more about DCS - here.

**In this Role, your responsibilities will include**:

- Develop and lead a high performing team who case manage a diverse range of disputes
- Monitor and manage daily team activities and resources to deliver quality case management services.
- Build a positive team culture through encouraging effective communication, sharing of information and rotation of staff between teams.
- Manage and triage complex escalated enquiries from your team, injured people, insurers, lawyers and decision makers.
- Identify potential risk issues and trends to recommend policy and process improvements and mitigate risks.
- Collaborate across the Team Leader cohort to lead and deliver a program of continuous improvement and learning

**To be successful in this role you will demonstrate that**:

- You are an experienced and effective people leader with a focus on developing your team
- You have experience in case management, dispute resolution, complaints, insurance or customer service
- You love helping customers and your team
- You can build a culture that values operational excellence and attention to detail
- You enjoy coaching staff to build capability and improve performance
- Work as part of a cohort of Team Leaders on business initiatives, projects and priorities

**How to Apply**

You are required to submit a cover letter and a current resume which clearly details your skills and experience as relevant to this role.

A talent pool** **may be created from this recruitment process to fill future ongoing and temporary opportunities.

Salary Grade 9/10, with the base salary for this role starting at $101947 base plus superannuation

***Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.