General Manager

2 days ago

Brisbane, Australia OnTalent Full time

GM, Senior Leadership role
- Retail, QSR, National/State management
- Customer excellence, Retail offering

**About the business**:
This is an independent, Australian-owned petrol and convenience company with a national footprint, offering customers premium quality fuels and competitive pricing Australia-wide.

**About the role**:
The General Manager Retail will be critical in further developing and improving the retail offer together with retail execution at stores nationally. This role will be responsible for compliance in all areas of operational activity and will improve sales and profitability of the retail network by ensuring the retail offer and execution is best in class. This role demands the ability to drive marketing strategies and implement marketing programs across the network. This role will oversee a team of retail professionals in a dynamic and fast-moving environment.

The General Manager Retail will have proven experience working in large retail multisite businesses, ideally with experience in FMCG and QSR. This role is responsible for successfully managing and implementing change; this is a hands-on role. The General Manager Retail must be an exceptional communicator and leader of people with proven operational success.

**Role Expectations and Outcomes**:

- Lead and build a team of high-performing site food operators, and field leaders by consistent management and continual coaching.
- Develop and deliver a differentiated store offer by driving product and experience innovation.
- To ensure the delivery of operational and commercial standards at all retail locations nationally.
- Deliver on the Retail operational performance and profit growth objectives. Striving to realize every site’s full operating potential.
- To drive the retail strategy and implement projects and product trials by directing retail managers and field staff.
- To clearly communicate business and region objectives to Regional Managers so that they remain well informed of business activity and their required contribution to targets.
- To liaise with the Merchandising and Marketing teams regarding the supply of stock in the regions to maximise merchandise sales potential.

**Skills and experience**:

- Ability to develop and implement strategies to achieve robust sustainable growth in both revenue and profit.
- Ability to develop and improve the retail offer and drive and manage new product development.
- An uncompromising attitude to safety and delivery of company values.
- Demonstrable and strong business acumen.
- National/state retail management experience.
- **QSR and or food service experience and strong retail skills are required.**
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