Customer Experience Specialist

15 hours ago

Byron Bay, Australia Spell Services Pty Ltd Full time

**Customer Experience Specialist**

Manage our team to ensure an exceptional customer experience

**About Us - SPELL SERVICES PTY LTD**

Spell is considered a leader within the fashion industry, with a distinct and considered connection to the community Spell chooses to operate with best practice, from Ethics & Sustainability, our Supply Chain, through to our Internal Operations. We seek to inspire and innovate in all that we do.

**About the Role**

SPELL SERVICES PTY LTD are looking for an experienced and qualified Customer Experience Specialist to ensure our customers are receiving the highest standards of customer service possible within our business operations.

**About you**

**Essential Criteria**
- Manage, motivate, and develop staff who provide services to our customers;
- Review and identify improvements to existing policies, procedures, programs concerning customer relations, develop new and additional policies, procedures, etc as required
- Provide customer service training for Store employees and management to ensure they are meeting customer experience standards
- Design and fulfill after-sales services to follow up on customer satisfaction, ensure function of goods purchased, and adjust and improve on our services being provided
- Report on customer feedback and provide recommendations to ensure customer expectations are met and increase customer engagement
- Collaborate and liaise with other team units (including operations, marketing and sales), service agents and customers to ensure customer expectations are met
- Develop strategies to retain and attract new customers

**Benefits**
- Finish at 3pm on Fridays
- Clothing allowance and generous staff discounts
- Supportive work environment
- Beautiful Byron Bay location
- Salary on offer between $70,000 - $80,000 plus super

**APPLY ONLINE NOW**
- At Spell our vision is to inspire, beautifully - in harmony with people and planet and we are committed to providing Equal Employment Opportunity for all._

**Salary**: $65,000.00 - $80,000.00 per year

**Benefits**:

- Employee discount

**Experience**:

- Customer service: 2 years (required)

Ability to Commute:

- Byron Bay, NSW 2481 (required)

Ability to Relocate:

- Byron Bay, NSW 2481: Relocate before starting work (required)

Work Location: In person

  • Marketing Specialist

    1 week ago

    Byron Bay, Australia Emma Dunwoody Collective Pty Ltd Full time

    **MARKETING SPECIALIST** - For Emma Dunwoody Pty Ltd_ **Required Skills, Qualifications & Experience** - Must have an **extensive and in-depth knowledge and understanding** of the Human Design system as well as the Gene Keys - Must have at least **3 years experience** working with Kajabi and be able to operate the system at an expert level - Must have at...

  • Social Media and Marketing Specialist

    2 weeks ago

    Byron Bay, Australia Emma Dunwoody Collective Pty Ltd Full time

    **SOCIAL MEDIA & MARKETING SPECIALIST** - For Emma Dunwoody Collective Pty Ltd_ **Required Skills, Qualifications & Experience** - Must have an **extensive and in-depth knowledge and understanding** of the Human Design system as well as the Gene Keys - Must have at least **3 years experience** working with Kajabi and be able to operate the system at an...

  • Experience Curator

    3 days ago

    Byron Bay, Australia Crystalbrook Byron Full time

    Be part of a collaborative and motivated team and enjoy career growth. - Casual Time position - 24/38 hours per week - Entitlement to market leading benefits including 50% F&B Discounts Crystalbrook Byron is a 5-star resort nestled in 45-acres of magical subtropical rainforest, just 5 minutes from the hub of energy that is Byron Bay. Our resort is a...

  • Inbound Travel Sales

    15 hours ago

    Byron Bay, Australia Happy Travels Australia Full time

    Embark on an Adventure with Happy Travels! Prepare for an exhilarating change of pace where each day brings new excitement. At Happy Travels, we're not your typical workplace. We're in search of dynamic, hardworking individuals who crave adventure and want to make a mark in the adventure travel industry. **About Happy Travels**: With over 25+ years of...

  • Guest Experience Supervisor

    6 days ago

    Byron Bay, Australia Ingenia Communities Full time

    You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.- We are a leading Australian property group that own, operate and develop a fast-growing portfolio...

  • Guest Experience Officer

    2 days ago

    Byron Bay, Australia Ingenia Communities Full time

    You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.- We are a leading Australian property group that own, operate and develop a fast-growing portfolio...

  • Talent Acquisition Specialist

    15 hours ago

    Byron Bay, Australia Smart Energy Group Full time

    We are Smart Energy. Starting with just two blokes in a warehouse in Byron Bay, we have grown to have 18 Global Sales offices, including America and the vibrant UK, all within just seven years. We take great pride in our range of products, from solar panels to batteries to carbon-neutral energy, EV Chargers and virtual power plants, which have put us at the...

  • Customer Support Manager

    1 week ago

    Byron Bay, Australia Lifecykel Labs Pty Ltd Full time

    Mycelium Biotech Services Pty Ltd in Byron Bay, NSW is looking for a full-time **Customer Support Manager** to join our busy and growing team! Mycelium Biotech Services Pty Ltd is part of the Mycelium Biotechnology Group (of which one of the many entities associated with such is Life Cykel). **Life Cykel** is evolutionary mushroom biotechnology company that...

  • Marketing Specialist

    1 week ago

    Byron Bay, Australia Fusion Walan Miya Group Pty Ltd Full time

    About the business and the role: Fusion Walan Miya Group owns and operates two Nationally Accredited Registered Training Organisations (RTO’s), Fusion Training Solutions RTO 91812 and Walan Miya RTO 21359. Our two Nationally Accredited RTOs specialise in delivering industry relevant training with a focus on providing the highest quality of training and...

  • Retail & Customer Experience Manager

    6 days ago

    Byron Bay, New South Wales, Australia Spell Services Pty Ltd Full time

    About the RoleAt Spell, we're inspired by the beauty of connection, to our community, our craft, and the world around us. We're seeking a passionate Retail and Customer Experience Manager to lead our flagship Byron Bay Boutique and drive a quality customer journey across every touchpoint.As the champion of retail excellence, this role oversees the day-to-day...