Trainee Housing Services Officer

**Overview**:
**Work Type**:Fixed-term - Full-time

**Salary**: $70,086 - $77,429

**Grade**:HSO1

**Occupation**:Community services

**Location**:Melbourne - CBD and Inner Metro suburbs

**Reference**:VG/682137G

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a
safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+
equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are
disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across
metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be
backgrounds and abilities..

If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large
print), please don’t hesitate to get in touch with the contact person listed
on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and
**THE ROLE**

Trainee Housing Services Officers provide housing assistance by sustaining tenancies, managing rental accounts and undertaking inspections in relation to responsive and vacated maintenance. Housing Services Officers are responsible for the delivery of these services via the Housing Advice and Assistance Team (HAAT) and Tenancy and Property Team (TPT).
- This traineeship position provides a broad range of support functions to the Housing teams that assist public housing renters across metropolitan Melbourne. This is a great opportunity to gain experience and develop new skills and capabilities within a supportive and dynamic team environment.
- To succeed in this role you will be:

- Enthusiastic, committed and an excellent communicator
- Someone with good organisational skills and attention to detail
- Able to cooperate show consideration, concern and respect when working with others
- Interested in how government works
- Applications from residents of public housing will be prioritised. Applications are particularly encouraged from members of culturally and linguistically diverse communities (CALD), women and Aboriginal and Torres Strait Islander people

**ACCOUNTABILITIES INCLUDE**
- Undertake and complete a mandatory course of study - Short Course in Public Sector Service Delivery - through a registered training provider over the course of employment.
- Perform routine housing functions, including providing advice, from a range of established policy, procedures and standards.
- Assist in making appropriate referrals to internal or external support service providers in order to assist clients with their short-term housing needs.

**Please open the position description to read more.**

**THIS IS A PRIORITISED ROLE**
- If you are a person with lived experience of public housing, you are encouraged to apply. The department will give you priority consideration, as per the Special Measures provision of the Equal Opportunity Act 2010._**The**_Equal Opportunity Act 2010_**, provides for lawful 'Special Measure' provisions, therefore the**

**HOW TO APPLY**

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

- Applications close Monday 25 August 2025 at 11.59pm

Posted
- 11 August 2025