Customer Service

3 days ago

Perth, Australia IKEA Full time

**Job ID**: 289758
- **Date posted**: 28/05/2025
- $27.35 base hourly pay rate
- Above award rates and penalty rates (including Sunday and Public Holidays)
- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Bonus programme (where eligible)
- Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

- Position type: Permanent Part-time, 60hrs/fortnight
- Internal job title: Sales Generalist
- Work model: Hybrid - 3 days on-site from IKEA Perth, 2 days from home, once established in the role.
- Working hours: availability required between 9:00am - 10:00pm (AEST) weekdays and alternating weekends.
- Work from home requirements: A stable and fast internet connection is essential.

RECRUITMENT PROCESS

**About this work area**As a Customer Service & Sales Representative your responsibilities will include, but are not limited to:

- Supporting remote selling by generating leads, assisting with planning and guiding customers through the purchasing process.
- Understanding our customers’ needs and offering tailored home furnishing solutions - including proposing add-on products, cross-selling and upselling.
- Gather valuable feedback from customers and relay it to relevant teams within the organisation to drive product and service improvements.

Working collaboratively with other teams and departments to drive continuous improvement and implement retention initiatives, including sharing information on special offers, loyalty programs, and targeted campaigns.As a Customer Service & Sales Representative you are or have:

- Experience in a call centre or phone-based sales environment, ideally with both inbound and outbound calling experience is preferred.
- A passion for home furnishings and a drive for sales growth within a team-oriented environment.
- Exceptional organisational skills and the ability to multitask effectively.
- High accuracy and attention to detail, especially in data entry tasks.
- Strong written and verbal communication skills, coupled with a friendly and professional phone demeanour.
- Proven track record of meeting team KPIs and sales targets.
- Proficiency in computer systems and technical tools.
- A collaborative mindset, eager to share knowledge and insights within a team setting.

**We need people like you**At IKEA, work is so much more than a job. Come join us

  • Customer Service

    3 days ago

    Perth, Australia Shred-X Full time

    We currently have an exciting full-time opportunity available for a motivated, professional, and customer-focused Customer Service Representative to join our team based at our Welshpool branch. - Permanent Full Time Role with a Public Listed Company - Market competitive salary - Reward and Recognition Program, Shopping discounts Shred-X is a fast paced and...

  • Customer Service

    6 days ago

    Perth, Australia Dynamic Staffing Solutions Full time

    Enjoy working autonomously in Malaga - Work for a business that values their staff - $50K - $65K + super negotiable on experience **About Us** **Tasks & Responsibilities** - Administration, customer service, data entry with general office duties - Communication with suppliers and customers - Process, pack, and ship sales orders including taking payments -...

  • Customer Service

    1 week ago

    Perth, Western Australia Team Global Express Full time $50,000 - $80,000 per year

    We are looking for enthusiastic, energetic, and reliable Customer Service Consultant to join our friendly team based at Perth Airport .Every interaction is an opportunity to connect with our customers and make a difference.Abou the roleFull-time, Monday to Friday, 9:00 AM – 5:00 PMHandle inbound and outbound customer interactions via phone, email, and...

  • Customer Service

    3 days ago

    Perth, Australia Perth Full time

    **About us** Our company is a wholesale distributor operating from Cannington WA and have been in operation for over 60 years. **Position Details** An opportunity has become available within our Internal Sales Support department where we are looking for a well-spoken professional with a fantastic phone manner and strong organisational skills to join our...

  • Customer Service

    14 hours ago

    Perth, Western Australia VetPartners Full time $45,000 - $65,000 per year

    We are a group of Vet Clinics that operate under a few different names, but are all part of the VetPartners family, and every one of our clinics takes pride in connecting with the local community, putting the health and happiness of pets first. So no matter where you happen to be currently, or if you find yourself moving, you can find the same loving care...

  • Customer Service

    6 days ago

    Perth, Australia Hive Direct Marketing Solutions Full time

    **Who are we?** The team at Hive have over 15 years experience working in the sales & marketing sector in Australia. We only partner with brands who have great products to sell, all we need from you is a great attitude & we will teach you the rest. We pride ourselves on looking after our people across the 4 states we operate in, offering a fun working...

  • Customer Service Administrator

    6 days ago

    Perth, Western Australia KVS Full time $40,000 - $60,000 per year

    Summary:We are seeking a highly organized and detail-oriented Customer Service Administrator to join our team. The successful candidate will be responsible for providing exceptional customer service to our clients, managing customer inquiries and complaints, and ensuring that all customer needs are met in a timely and efficient...

  • Customer Service Representative

    1 week ago

    Perth, Australia Opteon Full time

    About us: Opteon is an international provider of valuations, advisory and specialist property services in the Australian, New Zealand and US market. Recognised as the largest valuation professional services firm in these regions, we deliver meaningful solutions for our clients across all property types and market sectors. We are experiencing an exciting...

  • Customer Service Manager

    1 week ago

    Perth, Australia TechnipFMC Full time

    **Location**:Perth, AU **Employment type**:Employee **Place of work**:Office **Offshore/Onshore**:Onshore TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innovation and global collaboration - and we want you to be part of it. You’ll be joining a culture that values...

  • Customer Service Officer

    1 week ago

    Perth, Australia Opal. Full time

    **Discover Opal....** As part of the Nippon Paper Group, Opal is one of Australasia’s leading packaging and paper companies and we employ more than 4,500 team members across our operations. We manufacture goods that you see, touch and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce. **Discover the...