Customer Service

3 days ago

Perth, Australia IKEA Full time

**Job ID**: 289758
- **Date posted**: 28/05/2025
- $27.35 base hourly pay rate
- Above award rates and penalty rates (including Sunday and Public Holidays)
- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Bonus programme (where eligible)
- Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

- Position type: Permanent Part-time, 60hrs/fortnight
- Internal job title: Sales Generalist
- Work model: Hybrid - 3 days on-site from IKEA Perth, 2 days from home, once established in the role.
- Working hours: availability required between 9:00am - 10:00pm (AEST) weekdays and alternating weekends.
- Work from home requirements: A stable and fast internet connection is essential.

RECRUITMENT PROCESS

**About this work area**As a Customer Service & Sales Representative your responsibilities will include, but are not limited to:

- Supporting remote selling by generating leads, assisting with planning and guiding customers through the purchasing process.
- Understanding our customers’ needs and offering tailored home furnishing solutions - including proposing add-on products, cross-selling and upselling.
- Gather valuable feedback from customers and relay it to relevant teams within the organisation to drive product and service improvements.

Working collaboratively with other teams and departments to drive continuous improvement and implement retention initiatives, including sharing information on special offers, loyalty programs, and targeted campaigns.As a Customer Service & Sales Representative you are or have:

- Experience in a call centre or phone-based sales environment, ideally with both inbound and outbound calling experience is preferred.
- A passion for home furnishings and a drive for sales growth within a team-oriented environment.
- Exceptional organisational skills and the ability to multitask effectively.
- High accuracy and attention to detail, especially in data entry tasks.
- Strong written and verbal communication skills, coupled with a friendly and professional phone demeanour.
- Proven track record of meeting team KPIs and sales targets.
- Proficiency in computer systems and technical tools.
- A collaborative mindset, eager to share knowledge and insights within a team setting.

**We need people like you**At IKEA, work is so much more than a job. Come join us

  • Customer Service

    2 days ago

    Perth, Australia Shred-X Full time

    We currently have an exciting full-time opportunity available for a motivated, professional, and customer-focused Customer Service Representative to join our team based at our Welshpool branch. - Permanent Full Time Role with a Public Listed Company - Market competitive salary - Reward and Recognition Program, Shopping discounts Shred-X is a fast paced and...

  • Customer Service

    2 weeks ago

    Perth, Western Australia Front-line Resources Management PL Full time $60,000 - $80,000 per year

    Our client:With an impressive global reach, this is a freight forwarder who is proud of their reputation for delivering exceptional customer service. Responsibilities: Co-ordinating customer shipments with origin office, whilst continuing to monitor shipments until destination deliveryProviding quotes to customers, liaising with shipping linesUpdating...

  • Customer Service

    2 weeks ago

    Perth, Western Australia Highway Dry Cleaners Full time $40,000 - $60,000 per year

    Dry Cleaning Customer Service - CottesloeWe're looking for an organised, energetic and motivated casual or part-time employee to work in our busy drycleaning plant in Cottesloe.Excellent customer service is a must.The role will be customer service focused, with tasks including but not limited to:Serving customers and taking in garments over the...

  • Customer Service

    2 weeks ago

    Perth, Western Australia NEXTDC Full time $80,000 - $120,000 per year

    Company DescriptionAt NEXTDC we are building the heart of Australia & Asia's high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international hyperscale customers.NEXTDC is an exciting ASX 100-listed technology...

  • Customer Service

    2 weeks ago

    Perth, Western Australia Total Tools O'Connor Full time $40,000 - $60,000 per year

    Total Tools O'ConnorAre seeking a skilled and passionate Customer Service person to join our teamIf you are people person with a trades or retail background, then apply nowSkills:Basic to Intermediate MS Office skillsStrong work ethic, reliable and punctualPassionate, highly motivated, and a team playerWilling to learn, specifically to increase product...

  • Customer Service

    2 days ago

    Perth, Western Australia Team Global Express Full time $50,000 - $80,000 per year

    We are looking for enthusiastic, energetic, and reliable Customer Service Consultant to join our friendly team based at Perth Airport .Every interaction is an opportunity to connect with our customers and make a difference.Abou the roleFull-time, Monday to Friday, 9:00 AM – 5:00 PMHandle inbound and outbound customer interactions via phone, email, and...

  • Customer Service Manager

    1 week ago

    Perth, Australia Programmed Full time

    Our client based in Bassendean are a leading manufacturer and supplier of municipal vehicles and equipment. They have several opportunities within their ever-growing team, they are currently looking for a Customer Service Manager to join their team! About the Role: - Implement the Customer Service Strategy and communicate the state plan and how this relates...

  • Customer Service Officer

    17 hours ago

    Perth, Australia Embodied Full time

    We are currently seeking a Customer Service Officer to join a growing family-owned and operated business, specialising in providing automotive parts to fleet vehicles. Located in Canning Vale, this position offers a highly enjoyable work environment with comprehensive product and system training. No prior customer service experience is required as we provide...

  • Customer Service Representative

    3 days ago

    Perth, Australia Bethanie Group Full time

    Bethanie, Western Australia’s leading not for profit aged care and retirement living provider, has been warmly welcoming and caring for seniors for over 70 years. We strive to lead the change in the way Australians think about ageing, recognising ‘old age’ as a positive force in society and giving a voice to those who have seen it all and live to tell...

  • Customer Service Representitive

    3 days ago

    Perth, Australia Opteon Full time

    About us: Opteon is an international provider of valuations, advisory and specialist property services in the Australian, New Zealand and US market. Recognised as the largest valuation professional services firm in these regions, we deliver meaningful solutions for our clients across all property types and market sectors. We are experiencing an exciting...