Data Centre Operations

Join Australia's fourth largest Telco in an exciting growth phase
- Awesome employee benefits and a dynamic team environment
- Thrive in a company with a great working culture - based in Mitcham

We are a business who is crazy about customers. We use disruptive thinking every day to ensure that we are capturing every opportunity to deliver the ultimate experience to our customers and people.

We empower our people to
**Do it. Own it. Love it** and that’s why they choose to work for us.

Here, it’s never just a job - We care about what we do and the impact we have, and that’s what connects us.

Whoever you are, you'll fit right into our team of 1,400 different personalities. We’ll support you to be the best you can be here at Vocus and at home.

**What’s the opportunity?**

Vocus Communications is an award winning and fast growing provider of telecommunications services to businesses and wholesale partners in Australia.

Vocus owns and operates a telecommunications network that spans throughout Australia, New Zealand, Singapore, Hong Kong and the USA. We are a dynamic and progressive company and pride ourselves on a commitment to customer service and excellence.

With a product set that covers international connectivity, dark fibre, internet, unified comms and data centre, we are the smart choice for fast moving businesses who believe telecommunications should be easy, networks should be fast and dependable, and customer experience should be outstanding.

We are looking for an energetic, passionate, Data Centre (DC) Operator to work out of our Victorian Data Centres in Mitcham and Melbourne. You will be responsible for the delivery of the full customer experience from the day to day operation, emergency response and client service delivery within the facilities.

**What you’ll be doing**:

- Providing exceptional customer service including timely communication to clients regarding facility operational matters, remote hands, remote support and facility related support.
- Processing of customer request tickets
- Monitoring facility infrastructure, access control and security in Mitcham and providing remote assistance to other Vocus Data Centres
- Liaising with Telco’s and vendors to deliver cable and infrastructure deployments
- Assisting in ensuring regular maintenance activities with contractors are completed successfully.
- Availability for 24/7 on-call rotation roster for emergency response where required
- Facilitating tours of the facility for potential customers.
- Assisting in signing customers into and out of the site.
- Implementing and maintaining DC documentation and records.
- Operational checks and inspection of plant and equipment.
- Assisting other Vocus staff such as networking and provisioning teams.
- Assisting in the creation of regular reporting and site documentation.
- Performing daily tape rotations.

**What you'll need to be successful**:

- You have the full rights to work in Australia. You are an Australian citizen or a Permanent Resident.
- You have at least 2 years in a similar position.
- Customer focused - We want to be the most loved company on the planet.
- Passion and pride in your work - We love our tech.
- Excellent communication skills, written and verbal
- Flexible with great time management skills - Let’s crush any task we have in front of us.
- Some experience in ISP, Telco, IT Helpdesk or facility management.
- An eagerness to learn and unquenchable curiosity
- Sound understanding of electrical/mechanical systems and principles
- Proficient in Microsoft products such as Windows, Word, Excel, Outlook etc.
- Versatile and flexible, being able to turn your hand to any task put in front of you.
- Knowing your limitations and when to seek help.

**The following skills and experience would be beneficial but not essential**
- An understanding of data communications services and systems.
- An understanding of electrical/mechanical systems and principles.
- An understanding of Network Protocols - TCP/IP, Ethernet etc
- An understanding of Network hardware, installation and configuration
- Previous Data Centre operations experience

**What’s in it for you?**

You will be part of an awesome team where there is opportunity for you to grow your career, in an organization that truly makes a difference to Australian businesses and people.

**The extra stuff we know you want to know**:
We know how to celebrate our wins and we know not to sweat the small stuff. We are all about flexible working and, hand on heart, we practice work life balance. We high five you on your work anniversary and give you a day off. We know time off is important, so we have an option to buy more leave. We embrace who you are and let you be a master of your own style with no dress code in the office. This is just the tip of the iceberg, so jump on our careers site or LinkedIn to find out more

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