Client Success Coordinator

1 week ago

Sydney, Australia ArchiPro Full time

**About You**

Are you a dynamic, results-driven individual with a passion for client success? At ARCHIPRO we're seeking an experienced **Client Success Coordinator** to join our Australasian team.

**About Us**

ARCHIPRO is a cutting edge online platform seamlessly matching people who are building with trusted products and professionals. We're passionate about connecting homeowners, builders, and architects with the best building professionals and quality products on the market.

**About the People**

The strength of ARCHIPRO is our People. We have a strong emphasis on team culture and have brought together a group of like minded individuals who as well as working hard to create a world class platform, have fun along the way. We are agile, we work at pace and we embrace change.

**About the Position**

As a **Client Success Coordinator** you will be responsible for managing the overall experience your clients have with ARCHIPRO, building a strong rapport and developing long-term relationships with them. Providing sound advice and direction for your clients is key to the role, to ensure they are able to achieve their business objectives through ARCHIPRO.

You will be accountable and responsible for the delivery of, including but not limited to:

- Onboarding your clients to the ARCHIPRO platform and coordinating their launch with internal teams
- Executing the delivery of advertising and editorial features for clients
- Servicing, training and advising your clients on a regular basis
- Recognising opportunities for upselling
- Having a strong understanding of the ARCHIPRO offering
- Weekly reporting on activity KPIs, keeping accurate records in our CRM
- Monthly client reporting on results and performance

You'll be at the forefront of our mission, playing a critical role in driving our business forward.

**Requirements**:

- Experience in sales administration and/or customer service
- Client Experience (CX) | Client Success background preferred
- Advantageous would be digital experience including familiarity with basic website management and the production of editorial content
- Highly personable and confident
- Highly relational and relationship driven - ability to build strong rapport
- Good commercial understanding and business acumen
- Strong time management & multi tasking skills
- Energy & drive to work in a fast paced environment
- Passion for quality customer experience

**Benefits**
- Competitive Base Salary, dependent on client experience
- Long service 'ArchiVersary' leave - for every year of service you get an extra leave day
- Opportunity to join our ESOP
- Team building functions and events

As the company continues to move from strength to strength, we are looking for ambitious, career-focused individuals with the right attitude and drive to succeed to join us on our journey.

If this sounds like you, please get in touch

  • Client Success Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia LegalVision Full time

    1 day ago Be among the first 25 applicants This range is provided by Legal Vision.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range A$70,000.00/yr - A$80,000.00/yr As a disruptor in the commercial legal services industry, Legal Vision is committed to powering the success of every business by...

  • Client Success Coordinator

    2 weeks ago

    Sydney, Australia LegalVision Full time $80,000 - $120,000 per year

    LegalVision is a market disruptor in the commercial legal services industry. Our mission is to power the success of every business by delivering legal support that is proactive, affordable and commercial, and the key way we do this is through our industry-first legal services membership. We have assisted over 200,000 businesses across New Zealand, Australia...

  • Client Success Specialist

    1 week ago

    Sydney, Australia MRI Software Full time

    ABOUT THE ROLE: The Customer Success Manager / Onboarding Specialist supports customers as they transition from sales prospects to active users of Social Eazie products. As a Customer Success Manager your role will be to help guide prospects through the setup process of their Social Eazie account in both Eagle, Vault and Box + Dice CRMs. Part of this...

  • Client Success Officer

    2 weeks ago

    Sydney, New South Wales, Australia Cuscal Limited Full time

    Client Success Officer (12 Month Parental Leave Cover)Client Success Officer (12 Month Parental Leave Cover)1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Cuscal Limited Talent Acquisition Business Partner@Cuscal - Australia's leading independent provider of payment...

  • Client Success Officer

    3 weeks ago

    Sydney, New South Wales, Australia Cuscal Limited Full time

    Client Success Officer (12 Month Parental Leave Cover)Client Success Officer (12 Month Parental Leave Cover)1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Cuscal LimitedTalent Acquisition Business Partner @ Cuscal - Australia's leading independent provider of payment...

  • Consultant, Client Success

    2 days ago

    Sydney, New South Wales, Australia Visa Full time

    Company DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year.Our mission is to connect the world through the most innovative, convenient, reliable, and secure...

  • Client Success Manager

    2 weeks ago

    Sydney, Australia Accertify Full time

    Trusted by many of the largest companies globally, Accertify is the leading digital platform assessing risk across the entire customer journey, from Account Monitoring and Payment Risk to Refund Fraud and Dispute Management. Accertify helps maximize revenues and user experience while minimizing loss and customer friction. We offer ultra-fast decision-making...

  • Client Success Representative

    5 hours ago

    Sydney, Australia Enfusion Full time

    Enfusion is a pioneer in developing innovative, native cloud investment management software, analytics, and managed services for asset managers and hedge funds around the globe. We underpin the investment operations of fund managers from our global offices spanning four continents. Our unique, seamless, SaaS-based platform is reshaping the global investment...

  • Client Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia ADP Full time

    Join to apply for the Client Success Manager role at ADP2 days ago Be among the first 25 applicants Join to apply for the Client Success Manager role at ADPPosition Title : Client Success Manager Reporting Line : Senior Manager, Client Success Team Position Purpose Serves as the primary client contact with assigned client Management and Executive levels,...

  • Client Success Coordinator, Corporate Subscriptions

    1 week ago

    North Sydney, Australia Nine Full time

    **Company Description** Nine is Australia’s largest locally owned media company - the home of Australia’s most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want - across Publishing, Broadcasting and Digital. Our Purpose: We shape...