Client Success Coordinator

2 weeks ago

Sydney, Australia ArchiPro Full time

**About You**

Are you a dynamic, results-driven individual with a passion for client success? At ARCHIPRO we're seeking an experienced **Client Success Coordinator** to join our Australasian team.

**About Us**

ARCHIPRO is a cutting edge online platform seamlessly matching people who are building with trusted products and professionals. We're passionate about connecting homeowners, builders, and architects with the best building professionals and quality products on the market.

**About the People**

The strength of ARCHIPRO is our People. We have a strong emphasis on team culture and have brought together a group of like minded individuals who as well as working hard to create a world class platform, have fun along the way. We are agile, we work at pace and we embrace change.

**About the Position**

As a **Client Success Coordinator** you will be responsible for managing the overall experience your clients have with ARCHIPRO, building a strong rapport and developing long-term relationships with them. Providing sound advice and direction for your clients is key to the role, to ensure they are able to achieve their business objectives through ARCHIPRO.

You will be accountable and responsible for the delivery of, including but not limited to:

- Onboarding your clients to the ARCHIPRO platform and coordinating their launch with internal teams
- Executing the delivery of advertising and editorial features for clients
- Servicing, training and advising your clients on a regular basis
- Recognising opportunities for upselling
- Having a strong understanding of the ARCHIPRO offering
- Weekly reporting on activity KPIs, keeping accurate records in our CRM
- Monthly client reporting on results and performance

You'll be at the forefront of our mission, playing a critical role in driving our business forward.

**Requirements**:

- Experience in sales administration and/or customer service
- Client Experience (CX) | Client Success background preferred
- Advantageous would be digital experience including familiarity with basic website management and the production of editorial content
- Highly personable and confident
- Highly relational and relationship driven - ability to build strong rapport
- Good commercial understanding and business acumen
- Strong time management & multi tasking skills
- Energy & drive to work in a fast paced environment
- Passion for quality customer experience

**Benefits**
- Competitive Base Salary, dependent on client experience
- Long service 'ArchiVersary' leave - for every year of service you get an extra leave day
- Opportunity to join our ESOP
- Team building functions and events

As the company continues to move from strength to strength, we are looking for ambitious, career-focused individuals with the right attitude and drive to succeed to join us on our journey.

If this sounds like you, please get in touch

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