Recovery Officer

2 weeks ago

Eight Mile Plains, Australia RACQ Full time

**Recovery Officer**
**(**
**Job Number**:
**2300001D**
**)**

**Description**

**Recovery Officer**

**About RACQ**

RACQ is as much a part of QLD as our people. Together we exist to make life better for each other, our members, and every Queenslander, through finding better and smarter ways of doing things. With almost 2 million members, we’re big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

**About the Opportunity**

We are seeking experienced individuals with strong recovery, motor claims, finance or banking experience to join our results-driven, outcome focused team. You will be responsible for the identification and management of recovery opportunities, liaising with internal and external stakeholders, managing complex and difficult conversations, making financial decisions and recommendations whilst working in a collaborative and motivated team environment.
- Full time hybrid opportunity working out of the Eight Mile Plains campus
- At RACQ, we provide a wide range of flexible working options. This ensures that we can adapt to member and staff needs. Flexible options include varied shift options and work from home options once training and onboarding have been completed
- Full training provided on commencement to set you up for success

**Key Responsibilities**
- Manage a diverse portfolio of motor recoveries in a proactive and cost-effective manner, ensuring appropriate strategies are applied for the most effective outcome
- Ensure a high standard of customer service is maintained for our internal and external stakeholders while building strong collaborative relationships
- Ensure management of recoveries is in line with compliance and regulatory standards such as the General Insurance code of Practice and Debt Recovery Guidelines
- Actively participate in coaching and training to upskill and build capability within your team

**Skills & Experience**
- Strong people skills and a proven ability to work well within a team in a fast-paced environment
- Written, verbal, and interpersonal communication skills (including managing emotionally charged situations)
- Recovery, debt management or claims management/handling experience across the banking or finance sector (Insurance experience highly desirable)
- Demonstrated ability to effectively manage priorities and drive own performance
- Negotiation and conflict resolution skills
- Excellent customer service abilities

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

There are plenty of other perks, too;
- Onsite parking, employee gym & café (EMP Only)
- Free Roadside Assistance, significant discounts on Banking, Assistance, Insurance and Travel products for you and your family
- Significant discounts on holidays, theme parks, movies, new cars, experiences and so much more

**Ready to apply? You’ve got this.**

RACQ is a **Circle Back Initiative** employer - we commit to respond to every applicant.

**#HYBRID-LI**

**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113

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