Patient Support Program Coordinator

2 weeks ago

Sydney, Australia Novo Nordisk Full time

Patient Support Program Coordinator

**Category**:Medical Affairs

**Location**:North Sydney, New South Wales, AU

**About the department**
You will be part of the Novo Nordisk Oceania (Australia and New Zealand), based in North Sydney, Australia. Novo Nordisk is a global healthcare company with more than 100 years of innovation in diabetes care. This heritage has given us experience and capabilities that also enable us to help people defeat obesity, haemophilia, growth disorders, and other serious chronic diseases. Headquartered in Denmark, Novo Nordisk employs over 64,000 people in 80 countries and markets our products in more than 170 countries.

**The position**
The Patient Support Program Coordinator engages with the Patient Solutions Support Manager and collaborate across functions to ensure seamless execution of initiatives across all program offerings. Other role expectations are as follows but are not limited to:

- Raise purchase orders, manage invoices, and maintain budget trackers.
- Handle contract management, documentation, and address any contract concerns with healthcare professionals.
- Oversee the Nordicare mailbox and monitor daily PV safety information.
- Coordinate with external agencies, patient support vendors, and respond to sales team inquiries.
- Conduct annual audits, manage program updates, patient support materials, and Veeva approvals to ensure compliance.

**Qualifications**
- Experience in the pharmaceutical industry, including financial management (budget management, SAP, and COUPA). Health-related education (e.g., pharmacist or nurse) is desirable.
- Experience interacting with healthcare professionals and approving materials via Veeva Promomats.
- Ability to work across multiple programs simultaneously and collaborate with cross-functional teams, and is flexible to work in an agile and changing environment.
- Willingness to share ideas and process improvements to drive a seamless patient experience and program efficiency.
- Strong communication skills and ability to interact internally and with external agencies with high attention to detail.

**Working at Novo Nordisk**
We are a proud life-science company, and life is our reason to exist. We’re inspired by life in all its forms and shapes, ups and downs, opportunities and challenges. For employ-ees at Novo Nordisk, life means many things - from the building blocks of life that form the basis of ground-breaking scientific research, to our rich personal lives that motivate and energize us to perform our best at work. Ultimately, life is why we’re all here - to ensure that people can lead a life independent of chronic disease.

**Contact**

**Deadline**
Until the completion of recruitment.
- We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. First Nations peoples are encouraged to apply.
- At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
- #LI-AMS1

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